Password reset tickets: the bane of both IT teams and end users. When the number of password reset tickets increases, IT teams often push more critical issues down the queue so users don't have to put their work on hold for too long while their passwords are reset. When left unchecked, password reset tickets can become expensive, since close to 30% of all help desk tickets are caused by forgotten passwords. Unsurprisingly, several large businesses have spent over $1 million trying to resolve password-related help desk calls.
ADSelfService Plus is an identity security solution with multi-factor authentication (MFA), single sign-on, and self-service password management capabilities that can eliminate password reset tickets. Simply put, whether it's a forgotten Microsoft 365 or Active Directory (AD) password, ADSelfService Plus enables users to reset their passwords on their own without IT assistance.
With the adoption of cloud applications and bring your own device (BYOD) policies increasing, users are leveraging multiple access points aside from their Windows PC to complete their work. ADSelfService Plus enables users to perform self-service password reset and account unlock regardless of whether they're in the office, on the move, or at home.
ADSelfService Plus supports multiple user directories for self-service password reset, including AD, OpenLDAP, AD LDS, Google Workspace, MS SQL, Salesforce, Microsoft 365, AS400, HP UX, and Oracle DB.
ADSelfService Plus enables admins to trigger a preconfigured authentication workflow once users initiate a self-service password reset request. It offers 19 different authentication techniques including biometrics and YubiKey to authenticate users during self-service password reset and account unlock. Some users have access to sensitive business data, and if their accounts are cracked by a malicious hacker, it can lead to disastrous consequences. To combat this, ADSelfService Plus offers admins the option to enforce different authentication types for different types of users.
ADSelfService Plus' conditional access policies allow admins to set context-based rules to raise or lower the authentication flow set for self-service password reset. The authentication factors are altered based on the IP address, time of request, device used, and the geolocation of a user. For example, if a self-service password reset request is received from an untrusted IP address, the user might be required to go through three factors of identity verification, the mandatory one being a biometric factor.
ADSelfService Plus' Password Policy Enforcer ensures stringent password policies that prevent the use of patterns, dictionary words, and repetition in newly created passwords. Also, through Have I been Pwned integration, ADSelfService Plus can ban breached passwords from your organization. This thwarts multiple password-based cyberattacks including brute-force, credential stuffing, and dictionary attacks.
ADSelfService Plus allows users to reset their passwords securely from anywhere, at any time. They can reset their passwords even when they are not connected to the organization's network with the cached credentials update feature in ADSelfService Plus. This ensures uninterrupted user productivity and lessens the workload on the IT desk.
For the complete list of authenticators, click here.
These routine password queries can be eliminated using a self-service password reset solution, and your best bet is ADSelfService Plus.
Before users can take advantage of the password reset tool, they must complete enrollment. Users need to enter their mobile phone number and email address, answer security questions, or provide other details in ADSelfService Plus to register for self-service employee password management.
ADSelfService Plus enables IT admins to:
Self-service password reset empowers users to reset their own passwords after going through adequate identity verification with zero intervention from the help desk.
Self-service password reset can be considered safer than an admin password reset because the credentials are not exposed in plaintext and are known only to the user. Furthermore, the process can be secured with strong authentication factors.
Implementing self-service password reset drastically reduces the burden on the IT desk, saves costs incurred due to password reset tickets, and enhances security.
ADSelfService Plus is a self-service password reset tool that helps users reset their own Windows AD passwords without IT assistance. Using this password reset solution, users can easily reset their passwords from a web portal, their logon screens, or their mobile devices.
Go to ADSelfService Plus' password reset screen from a web browser, your machine's login screen, or the mobile app, and complete the required identity verification steps to reset your enterprise password. If you don't have ADSelfService Plus already installed, you can download and install the application using these links.
Your download is in progress and it will be completed in just a few seconds!
If you face any issues, download manually here
Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console.
Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus!
Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.
Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more.
Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.