ADSelfService Plus supports Active Directory (AD)-based single sign-on (SSO) for Zendesk and any other SAML-enabled application. Upon enabling SSO for Zendesk in ADSelfService Plus, all users have to do is simply log in to their Windows machines using their AD domain credentials. Once logged in, users can securely access Zendesk in one click without having to enter their username and password again.
ADSelfService Plus supports both Identity Provider (IdP) and Service Provider (SP)-initiated SSO for Zendesk.
IdP-initiated SSO for Zendesk: Users need to log in to the ADSelfService Plus self-service portal first, and then click on the Zendesk icon on the Applications dashboard to access Zendesk.
SP-initiated SSO for Zendesk: Users can access their Zendesk domain via a URL or bookmark. They will automatically be redirected to the ADSelfService Plus portal for login. Once they've signed on, they'll be automatically redirected and logged into the Zendesk portal.
Download and install ADSelfService Plus if you haven’t already.
With ADSelfService Plus, you can use the existing AD domain credentials of users for authentication during SSO. So, first you need to configure an AD domain in ADSelfService Plus to enable SSO for Zendesk.
ADSelfService Plus will try to automatically add all the domains that it can discover in your network. If your domains are automatically added, skip to Step 9; otherwise, follow Steps 1-8 to add them manually.
Getting the SAML details from ADSelfService Plus
Configuring SSO settings in Zendesk.
Adding your Zendesk domain in ADSelfService Plus and enabling SSO.
Note: ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy. Click Select OUs/Groups, and make the selection based on your requirements. You need to select at least one self-service feature. Finally, click Save Policy.
Your users can now log into their Zendesk accounts automatically using single sign-on.
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