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Live webinar

Reducing IT help desk tickets by 70%: Self-service strategies that work

Presenter

Sreejith

Product expert

September 01, 2026 11 AM EDT
September 02, 2026 02 PM AEST | 02 PM GST | 3:30 PM IST

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  • Presenter’s SlideDeck
  • Full Recording
  • Related Resources
 

Why attend this webinar?

Why watch this webinar?

IT help desks spend significant time handling routine identity requests such as password resets, account unlocks, and access issues. As hybrid work expands and user expectations rise, manual support processes increase costs, response times, and user frustration.

Join this webinar to learn how ADSelfService Plus enables secure, user-friendly self-service that reduces help desk workload while maintaining strong identity security, compliance, and service availability.

What’s in store this webinar?

  • Reduce password reset and account unlock tickets by enabling secure self-service access with strong identity verification.
  • Automate routine identity tasks such as password changes, account unlocks, and profile updates to minimize manual IT intervention.
  • Prevent avoidable support requests with proactive password expiration notifications and real-time synchronization.
  • Secure self-service workflows using multi-factor authentication and contextual access controls to prevent misuse.
  • Support users across hybrid environments by providing self-service access for on-premises, remote, and VPN users.
  • Gain visibility into help desk trends with dashboards and audit-ready reports.

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