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Live webinar

Reducing IT helpdesk tickets by 70%: Self-service strategies that work.

Presenter

Sreejith

Product expert

March 17, 2026 11 AM EDT
March 18, 2026 02 PM AEST | 02 PM GST | 3:30 PM IST

Register now and get exclusive access to

  • Presenter’s SlideDeck
  • Full Recording
  • Related Resources
 

Why attend this webinar?

Why watch this webinar?

Managing a high volume of IT helpdesk tickets can slow down operations and strain support teams. This webinar will show you how effective self-service strategies using ADSelfService Plus can significantly reduce ticket volume, improve user productivity, and enhance overall IT efficiency.

What’s in store this webinar?

  • Common causes of repetitive IT helpdesk tickets.
  • Role of self-service in improving IT support efficiency.
  • Password reset and account unlock automation strategies.
  • Best practices for user adoption and engagement.
  • Measuring and sustaining ticket reduction outcomes.
  • Proven methods to maintain long-term ticket reduction.

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