ServiceDesk Plus MSP: All-in-one ITIL-Ready Help Desk Designed Specifically for Service Providers​

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Quick Download

Download ServiceDesk Plus MSP and start your free trial in less than 2 minutes!

By clicking 'Download', you agree to the License Agreement and Privacy Policy.
For complete list of download options (32/64 - bit versions of Windows & Linux), visit our download page.

A buffet of ITSM essentials all on the same table

Powerful integrations with native and third party apps

Customer Testimonials

  • Stephen Rowney, Managing Director Infinet Network Solutions Pty. Ltd
    "ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve, and all that without having to spend SIX figures!"
  • Krasimira Stefanova, customer service director, Host Ventura
    "With ServiceDesk Plus MSP, we were able to easily build our knowledge base from scratch. Our technicians can now refer to knowledge base articles and copy them as ticket resolutions at the click of a button. This has helped us improve the overall ticket resolution time significantly."
  • Marc Kroesen, IT manager, Miratel solution
    "The selection of ManageEngine ServiceDesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us."
  • Jason Roberts, Technical manager, TCNS - IT and Networks Support Provider
    "ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements."

World's Largest Organizations Rely On ServiceDesk Plus MSP

 
Provide
 
support to your clients.
Play video
Watch the video

Web-based, ITIL-readyservice desk software for MSPs.

ServiceDesk Plus MSP delivers all-in-one ITSM: comprehensive help desk and service desk management, account management, asset management, remote controls, and advanced reporting. Its multi-tenant architecture and robust data segregation are perfect for managing all your customers' accounts.

Built to provide top IT services and supportto multiple clients.

 

Account management.

Personalization is key. Give each client their own automations, SLAs, knowledge base, and more.

 

Incident management.

Record, track, manage, and solve IT incidents; meet SLAs; and improve productivity with minimal impact to business.

 

Problem management.

Identify problems sooner and resolve them quickly using root cause analysis. Associate problems with related incidents so you can close them all at once.

 

Change management.

Implement changes with systematic approvals to achieve the smoothest transitions for your clients.

 

Automated billing.

Automatically generate bills and invoices to enjoy accurate, hassle-free billing and easily track your business' IT service delivery.

 

Service catalog.

Showcase the IT services you offer and provide customers with customized request templates for quick request logging.

 

Asset management.

Discover, track, and manage account-specific IT hardware and software assets, and maintain software license compliance.

 

CMDB.

Track, manage, and map the relationships and dependencies of all configuration items to stay on top of changes or outages, and make better decisions.

 

Powerful integrations.

Integrate seamlessly with ManageEngine and Zoho products, as well as third-party applications like Quickbooks.

Flexible editionsto suit your needs

Open tab
Standard
IT help desk software
starts from
$1,445 Annually
(10 technicians)
 
Open tab
Professional
Help desk + asset management
starts from
$1,445 Annually
(2 tech and 500 nodes)
 
Open tab
Enterprise
Help desk + ITIL asset + project
starts from
$2,545 Annually
(2 tech and 500 nodes)
 

Trusted by the world's best organizations

  • SONY
  • Telarus
  • Fidelity
  • Salmon
  • Airbus
  • Barclays

Read what customers are saying about us

Customer quote
  • "ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve, and all that without having to spend SIX figures!"

    Stephen Rowney, Managing Director Infinet Network Solutions Pty. Ltd
  • "With ServiceDesk Plus MSP, we were able to easily build our knowledge base from scratch. Our technicians can now refer to knowledge base articles and copy them as ticket resolutions at the click of a button. This has helped us improve the overall ticket resolution time significantly."

    Krasimira Stefanova, customer service director, Host Ventura
  • "The selection of ManageEngine ServiceDesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us."

    Marc Kroesen, IT manager, Miratel solution

Also support your IT on the go!

ServiceDesk Plus MSP IOS app
ServiceDesk Plus MSP android app