# ServiceDesk Plus MSP On-premises vs Cloud comparison

**ServiceDesk Plus MSP**

## Deployment options

| Features | On-Premises | Cloud |
|---|---|---|
|  | Yearly and perpetual basis<br>[View Pricing](https://www.manageengine.com/products/service-desk-msp/pricing.html?on-premises) | Monthly and yearly basis<br>[View Pricing](https://www.manageengine.com/products/service-desk-msp/pricing.html?cloud) |

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## General

| Feature | On-Premises | Cloud |
|---|---|---|
| Web-based access | Yes | Yes |
| Custom tracking fields | Yes | Yes |
| Data archiving | Yes | Yes |
| Technician broadcast messages and notifications | Yes | Yes |
| Custom Function Usage Stats | No | Yes |
| Secondary email for technicians | Yes | Yes |
| Account (customer) management | Yes | Yes |
| Multi-tenant architecture | Yes | Yes |
| Multi-site support for each account | Yes | Yes |
| Association of sites and groups for technicians | Yes | Yes |
| Association of templates with multiple accounts | Yes | Yes |
| Customer-specific 2FA | Yes | Yes |
| Customer-specific SAML | Yes | Yes |
| Customer-specific email outbox | Yes | No |
| Customer-specific themes | Yes | No |
| Default (Site) Settings | Yes | No |
| Account Archive | Yes | No |
| Inactive Account | No | Yes |
| Advisory | Yes | Yes |
| Account (Customer) Group | Yes | No |

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## PSA capabilities

| Feature | On-Premises | Cloud |
|---|---|---|
| Automated billing | Yes | No |
| Bill Rules | Yes | No |
| Service Plans | Yes | No |
| Top Up Plans | Yes | No |
| Contract Billing | Yes | No |
| Ad hoc billing | Yes | No |
| Job Sheet Customizer | Yes | No |
| Time Sheets | Yes | Yes |
| Resource Management | Yes | No |
| Visual task and workload management | Yes | No |
| Flexible Task filtering by Time, Site, Group, and Technician | Yes | No |
| MSP Business Dashboard | Yes | Yes |

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## ITSM best practices support

All ITSM best practice features listed below are available in both On-Premises and Cloud deployments:

- Service catalog  
- Incident management  
- Asset management  
- CMDB  
- Purchase management  
- Contract management  
- Problem management  
- Change management  
- Release management  
- Project management  
- Knowledge management  

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## Notes

\* In the cloud version of ServiceDesk Plus MSP, starred integrations are exclusively for use within the MSP organization and cannot be utilized for customer accounts.

For complete feature-by-feature details across:

- Request management and call tracking  
- SLA management  
- Service catalog  
- Incident management  
- End user self-service  
- Artificial Intelligence and Machine Learning  
- Asset management  
- CMDB  
- Purchase management  
- Contract management  
- Problem management  
- Change management  
- Release management  
- Project management  
- Enterprise service management  
- Custom schedules  
- Reporting  
- Others  
- Integrations  

Visit the full comparison page:  
https://www.manageengine.com/products/service-desk-msp/cloud-vs-on-premises.html