# What's new in ServiceDesk Plus MSP
*Cloud version*
## 2026
### Sep 14
#### Move Request Across Customers
- MSP technicians can now move a request to the appropriate customer without creating a new request by using the move request across customers.
- To access this feature, go to request details and select **Actions > Move Request**.
- **Note:** The existing Move Request action, previously available only for multi-instance setups, allows you to move a request across instances. With this feature, the Move Request action provides both Across Instance and Across Customer options. In single-instance MSP setups, the Move Request action directly allows you to move a request to another customer.
#### Azure AD User Sync Integration For MSP Customers
- In addition to your organization's users, you can now periodically sync your customers' user details from their Microsoft Entra ID accounts (formerly Azure AD).
- To do this, go to **Setup > Apps & Add-ons > Integrations > Third Party Integrations**, select the required customer from the customer filter, and enable the **Azure AD User Sync** integration.
[Learn more.](https://help.servicedeskplusmspcloud.com/portal/en/kb/articles/azure-active-directory-azure-ad-user-sync)
### July 24
#### Enhancements
##### Renew Contract with the Same Name
- You can now renew a contract with the same name without adding the Renewed suffix to the contract name.
- You cannot use an already existing contract name. Duplicate names will throw errors.
- After renewal, the list view shows only the latest version of the active contract.
- You can access previous contract versions, along with their complete details and related history, from the **Renewals** tab in the latest contract.
- Use the **All Contracts (Including Renewals)** filter in the list view to see all contracts, regardless of status or renewal.
##### Advanced Date Filter in Contract List View
- You can use the advanced date filter in the contract list view to filter contracts by *Active From*, *Active Till*, and *Created On* dates.
##### Track Contract Expiry with $DaysToExpire Variable
- You can use the **$DaysToExpire** variable in contract notification rules to show the days remaining before contract expiry.
- You can view this value in contract email notifications and in the right pane of the contract details page to identify upcoming expirations.
- For Active or Yet to be Active contracts, the remaining duration appears in days, months, or years.
- For Indefinite contracts, the value appears as *Never Expires*.
- If the contract expires today, the value appears as **0**.
- If the contract is Expired or Canceled, the value appears as **-**.
##### Problem Closure Rule Enhancements
Problem Closure Rules now support mandatory fields and enhanced validation during problem closure.
- The following fields are now available under **Mandatory Fields** in Problem Closure Rules.
- Description fields
- Group
- Reported By
- CIs Involved
- The optional rule, **All approval levels should be approved,** now includes an additional option, **All approval levels should be completed,** in Problem closure rules and Workflow manual transitions.
- Problem closure rules now supports problem closure code and closure comments, which can be mandated.
- When closing a problem, associated incidents can now be moved to any configured completed status except Canceled.
##### Closure Rule Violation Handling
- During problem closure, all mandatory fields in Life Cycle, Templates, and Closure Rules will now be displayed on the problem details page.
- During problem closure, any violated mandatory rules are displayed in a pop-up with links that redirect users to the corresponding tabs.
- On status change, mandatory fields configured through Life Cycle, Workflow, and Closure Rules will be mandated in the Problem add/edit form.
##### Problem Form Rules
- The **Status** field is now supported in the **Field Change** event for the new problem form.
##### Configuration Changes
- **Problem Management Settings** in **Advanced Portal Settings** is now moved to **Setup > Customization > Problem Management > Configurations**.
- **Trigger Approval Notifications** in Problem Management Settings has been moved to **Setup > General Settings > Problem Approval Settings**.
##### Other Problem Enhancements
- Problem statuses are now grouped under **Pending** and **Completed**.
- The Description and Attachment fields can now be mandated in Problem Workflow and Life Cycle.
- **Tasks** are now included in the problem print preview.
- A new canned widget, **Closed Problems by Closure Code**, has been added to the Problem dashboard to help visualize and analyze problem closure trends based on closure codes.
#### Issue Fixed
##### Requests
- In requester-added conversations, native email address is shown as the **To** address, instead of the corresponding customer's **Support Email** address.
### July 10
#### Enhancements
##### New Product Type Icon
- Added a new phone icon  to the Product Type icon options.
##### CMDB Sync Rule Notifications
- You will now receive push notifications when CMDB sync rule execution is completed.
##### Common Email Address for Multiple Customers
- You can now configure a common outgoing email address for multiple customers by using the **Configure Outgoing Email** option in the customers list view. This common email address is independent of individual customer's **Support Email** address.
- You can use this shared address to send standard emails across customers, such as OTP, password reset, account verification, and user invitation emails. This approach improves email deliverability and reduces incorrect spam flagging and other related issues.
- **Note:**
- Make sure the required email address is valid and authenticated.
- This feature is not available by default. To enable it, contact support or pre-sales team.
#### Issues Fixed
##### Setup
- In **Requester Portal Customization**, GUI-based builder type configuration page fails to load if the browser language is set to Italian or Polish.
- In service templates, bullets in the resource question option description are bottom-aligned with the text. This issue occurs only in some cases.
- In CMDB sync rules, the **Vendor** field is shown for the **Create Relationships** action.
- In CMDB triggers, within the Custom Function/Webhook/Notification action selection pop-up, the **Applies To** field is not displayed in the existing actions' details.
- In CMDB custom notifications, the **Message** field is not mandated.
##### Assets
- On the right pane of the asset details page, the *Assigned to User* section now displays the user's reporting manager.
##### CMDB
- When a CI is linked, an **Internal Error** message is thrown if **Applies to** is **Cisco Router**.
##### Contracts
- In the contracts list view, technicians can view contracts of contract types to which they are not authorized.
##### Purchases
- In the purchase order list view, the **Total Cost** in the tooltip shown when hovering over a purchase order is displayed with the default currency symbol instead of vendor currency symbol.
- In purchase orders, the **Reconcile** option lists only server and workstation product type assets instead of all computer assets.
##### General
- Pressing arrow keys to move between images in the bulk image attachment preview moves requests in the background. This issue occurs across all modules.
- Requesters are unable to access the home page on mobile browsers if the requester portal's default page **Builder Type** is **GUI-based**.
### July 01
#### Workflow Assist Enhancements
- Workflow Assist is now available in all editions.
- Zia (Zoho-hosted LLM) now supports attachments and allows users to generate workflows directly from attached images.
- Users can now use Workflow Assist to generate structured business executive summaries for saved workflows in a predefined enterprise-ready format. This capability enables users to understand a workflow's purpose, business impact, operational flow, and governance details without a complete workflow configuration review.
##### Wait for Condition Enhancements in Workflows
- *Wait for Condition* configuration can now be used for event-driven execution in workflows. That is, workflows can now wait for selected events, including all associated subentities, and then resume execution when the defined conditions are met.
- **Event-Based Waiting:**
- You can configure Applies To to define the target workflow, such as changes in the parent record or associated subentity events like Tasks, Approval Levels or Approvals, Notes, user email responses, and Worklogs.
- You can define the required operations such as Created, Edited, and Deleted.
- **Evaluation Control Options:** The Evaluation Option section is now available for associated subentity events.
- **Skip if already executed (default):** Evaluates the condition only once and prevents repeated execution.
- **Always execute:** Evaluates the condition each time the workflow reaches this node.
- **Supported modules:** Requests, Changes, Releases, and Problems.
### Jun 16
#### Webhook Security and DRE Support Enhancements
- Webhook header encryption support is now available to secure sensitive information.
- You can now type $ in the Header Value field to view and select available $ variables for dynamic data mapping.
- For Cloud endpoint types, you can now select a DRE connection link name to execute webhooks securely through DRE.
#### Copy Release
- You can now create a release by copying the details of an existing release. To do this, go to the release details page and click **Actions** > **Copy Release**.
- While copying a release, select the required fields and stages to copy, including custom stages and additional fields.
#### Changes & Problems Enhancements
- The **Copy Change** and **Copy Problem** forms are enhanced to improve usability.
- **Copy Change**: Bulk selection of stages and fields is now supported. You can also copy stage-based additional fields.
- **Copy Problem**: Bulk selection of sections and fields is now supported. You can also copy additional fields.
#### Centralized View for Your Assets
- Introducing **Assets tab**, a centralized view of all items allocated to you. It includes all your assets, consumables, software licenses, and loaned assets.
- You can self audit your assets and acknowledge them if not done already.
- You can filter assets by acknowledgment status. Additional filters are available for users assigned as Department Head and Reporting Manager.
- Reporting managers can view items assigned to their direct reportees by using the **My Reportees Assets** filter and use subfilters for specific reportees' assets.
- Department head can use the **My Department Assets** filter to view items of all departments within their scope and use subfilters for specific departments and users.
- **To view your items:**
- **For Technicians: Go to Assets > My Assets.**
- **For Requesters and Technicians Without Asset Module Permission**: Go to the **Assets** tab in the navigation pane.
#### Home Realm Discovery (Centralized Pre-Login Page)
**SDAdmin** and **SDAccountAdmin** can now use Home Realm Discovery (HRD) to provide a unified pre-login experience for users across domains.
- Create a secure pre-login URL by using Home Realm Discovery (HRD) with verified domains of organization and CNAME configuration.
- Allow organization users (technicians and requesters) to log in with a single click, and customers to enter their email address to access the service.
- Automatically identify users and redirect them to the appropriate customer's service URL.
- Simplify access for multiple clients and technicians with a unified login experience.
- Customize the pre-login page with your organization’s logo.
- Enable **Show Pre-login Page to Customers Only** to restrict access to the HRD pre-login page for customers and redirect them to customer-specific URLs. MSP technicians use their dedicated service URL configured in enterprise service management (ESM).
### May 26
#### Issue Fixed
##### Requests
- In archived requests, bulk attachment downloads do not work.
- Approval reminder notifications are sent to pending approvers in completed approval levels if auto-approval is configured under **Setup** > **General Settings** > **Approval Settings**.
- In the *Selected Assets* pop-up accessed via **View More** next to **Assets** in the request details page, clicking **View Full Details** next to an asset does not redirect to the corresponding asset details page.
- Unable to bulk assign department-related view permissions even if the requester is associated with a department and has permissions to view their own requests.
- The **Forward** icon is not available in the first conversation of a request if the requester is assigned as the request's technician.
- Able to search for requests based on dissociated tags.
- In some cases, request task notifications are not sent if $ModuleFields is included in the notification template.
- An issue occurs when Japanese characters are used as search input for **Category** and **Template** in request add forms.
##### Setup
- In service templates, when resource question options are added or edited, administrators are unable to use the rich-text editor in full screen.
##### Assets
- Pending acknowledgment is not cancelled if the user or department is removed from the asset via **Field Update** in the corresponding workflow transition.
##### CMDB
- On the right pane of the CI details page, the **Staleness** data quality metrics is misaligned.
- In CMDB business views, the **Save** button is misaligned.
##### Purchases
- In purchase order details, item names are distorted.
##### General
- In non-English language setups, the tooltips for **Maximize** and **Minimize** icons in dashboard widgets are double-encoded.
### May 19
#### Issues Fixed
##### Requests
- Unable to save custom views based on linked request criteria.
##### Setup
- The **Customer** filter is not applied on the incident templates list view.
##### Assets
- Bulk deleted software entries are still shown in the software list view.
- An internal error occurs while returning an asset even if the mandated fields in its product type are filled.
- In the software list view, the **Move To** drop-down lists only the first 10 software types even if more types are configured in the instance.
### May 08
#### New Delegation Settings
- Allow approvers to take actions on approvals they have delegated without revoking their delegation.
- You can do this by enabling the **Allow original approver to take action on delegated approvals** option under **Setup > Automation > Delegation**.
- If the original approver acts on the approval before their delegate does, the delegate's approval status is updated to **Action taken by Original Approver** and the delegate can no longer act on it.
#### Enhancements
##### Cloud Telephony Integration
- From the request details page, technicians can now place calls to phone numbers in any phone type additional fields. These calls are logged as notes in the request’s *Conversations*.
##### Removal of Site Column from Contract and Purchase List View
- The **Sites** field is now removed from the column chooser and is no longer displayed in the list view of Purchases and Contracts modules. You can filter purchases and contracts by site using the advanced filter option.
##### Graph/Table Widgets Enabled for Purchases and Contracts
- Graph and Table widgets are now enabled for Purchases and Contracts dashboards.
##### Parent Contract ID Column Added to Contract List View
- The Parent Contract ID field is now available in the column chooser of the contract list view to help identify child contracts associated with a parent contract.
##### Parent Contract Support in Import and Export
- Parent Contract ID and Parent Contract Name can now be used to associate a parent contract during contract import and are now available in the contract export.
##### Parent Contract Fields Added to Tabular Reports
- Parent Contract ID and Parent Contract Name fields are now added to tabular reports.
##### Purchase Order to Contract Association
- From the purchase details page, users can now associate an existing or new contract with the purchase order.
##### Asset and License Association with Contracts
- From the purchase order **Received Items** tab, users can now associate received assets and software licenses with contracts.
##### Contract to Purchase Order Association
- From the contract details page, users can now create or associate purchase orders with any vendor through the *Purchase Orders* tab under **Associations**.
- **Note:** Only purchase orders and contracts of the same customer can be associated. Cross-customer associations are not supported.
##### Info Widgets
- A new **Info Widget** is now available for dashboards.
- In this widget, technicians can enter any content by using the rich text editor or use plain-text mode, configure access levels, and add it to dashboards. They can use the same info widget across all customers.
- Administrators can create and add info widgets to the requester portal home page via code-based portal customization.
#### Behavior Changes
##### Delegation
- In request, change, release, problem, and purchase order approvals:
- Approval comments is now displayed under the corresponding approver name.
- After delegation, the delegate information is displayed in a separate row next to the original approver.
### Apr 13
#### Enhancements
##### Setup
###### New Request Ownership Delegation Option
- You can now reassign requests that are assigned to technicians during their absence by using the **Assignment Time** option under **Setup > Automation > Delegation > Delegate Request Ownership**.
##### Assets
- You can now add up to 100 assets through sequential barcode generation and vendor barcode scanning.
##### CMDB
- CMDB criteria now supports operators, such as **is empty**, **is not empty**, **between**, and **not between**, for date/time fields.
#### Behavior Changes
##### Service Catalog
- Empty child category/template sections within a service category are no longer shown in the service catalog for technicians and requesters.
##### Setup
- The **Sender** field has been removed from request business rule, trigger, SLA, custom menu, life cycle, and Zoho survey conditions. It is now available as **Email ID** under **Requester** subfields.
##### Assets
- In asset acknowledgment, the maximum allowed date/time for **Received On** is now set to server’s current time, instead of browser time. This prevents users from selecting a future date, and avoids time mismatch errors.
### Apr 08
#### New Azure AD User Sync Fields For Mapping
Besides existing fields, Azure AD User Sync field mapping and criteria now support on-premises attributes in Azure AD and the following fields. Some fields support criteria-based operations, while others can be used for mapping only.
| New Field | Field Mapping Support | Criteria Support |
|---|---|---|
| aboutMe | Yes | No |
| imAddresses | Yes | No |
| interests | Yes | No |
| isResourceAccount | Yes | Yes |
| mailNickname | Yes | Yes |
| mySite | Yes | No |
| pastProjects | Yes | No |
| preferredDataLocation | Yes | Yes |
| preferredLanguage | Yes | Yes |
| preferredName | Yes | Yes |
| responsibilities | Yes | No |
| schools | Yes | No |
| securityIdentifier | Yes | No |
| showInAddressList | Yes | No |
| skills | Yes | No |
#### Behavior Changes
- In **ESM Directory**, administrators can no longer change passwords for unverified domain users.
#### Issues Fixed
- Analytics sync is disrupted due to several user updates.
- When a report is edited, hour-based criteria set in advanced filters during report creation reset to 01-01-1970.
- Able to delete Deluge custom functions that are used by other functions.
- In **Technician Group > Group Mail Settings**, users are unable to add a new group email address if it partially matched an existing email address. The address is incorrectly identified as a duplicate.
### Apr 02
#### Issue Fixed
##### Assets
- Incorrect physical and virtual memory values are updated after an asset scan.
### Mar 31
#### Requester Portal Customization Enhancement
Create and customize self-service portals tailored to the needs of different customers and user groups, providing each with a personalized experience. Go to **Setup > General Settings > Requester Portal > Requester Portal Customization**.
##### Manage portals by customer
Use the customer selector on the **Requester Portal Customization** list view to select a customer. You can create a new portal page for the selected customer or filter and manage pages associated with that customer or their mapped user groups.
**Set customer access level:** When publishing a page, set the access level to **Customers** to target the page to specific customers, or **User Groups** to target specific user groups.
**Organize the sequence of portals:** If a user is part of several groups or a customer is associated with multiple home pages, use the **Organize** feature to define the display sequence. Choose **Use Global Page Order** to apply a consistent page order across all customers, or **Customize for [Customer Name]** to set a page order specific to that customer. The first active page in the order will be displayed to the user.
**Note:** Pages can be organized only when the access level is set to **User Groups** or **Customers**.
##### Zoho Survey Enhancements
- The **Survey Templates** list view now displays average rating for each template.
- The **Survey Results** list view now displays rating and net promoter score (NPS) for each result.
- Ratings and NPS are calculated on a scale of 10.
#### Behavior Changes
- In survey templates, configuring scores is no longer mandatory for questions that use the rating format.
### Mar 23
#### Issues Fixed
##### Setup
- Unable to set task template conditions for task triggers.
##### Assets
- In the asset audit details page, the total count of in-scope, pending, audited, and missing assets are not displayed.
- Asset acknowledgment reminder notifications are not sent for all pending assets.
##### Changes
- Unable to use status name as **input_data** parameter when a change is created via API.
##### Home
- Scheduler fails to load due to invalid data sync from Office 365 Calendar.
- The total count in dashboard widgets and module list view accessed from smart view do not match.
### Mar 18
#### Enhancement
##### Asset Enhancements
- Printing asset allocation details now includes fields you select from **Column Chooser** under **Table Settings** in the details pop-up. Note that only asset fields can be customized.
- You can now generate asset state history reports based on **Acquisition Date**.
- Administrators can now mandate asset fields in product type templates.
- View allocation details from the software licenses list view by adding the **Allocated** column via **Column Chooser**.
##### CMDB Enhancements
- CMDB multi-lookup field criteria now supports the **is empty** operator.
- You can now configure CMDB criteria for CIs added via OpManager, Applications Manager, and Site24x7 integrations by using the **Integration Mapping** entity. This entity includes the following subfields to help search for CIs and define criteria:
- **Integration:** Search for CIs from specific integrations.
- **Source ID:** Search for CIs based on their IDs in the integrated application.
- **Integrated Instance:** Search for CIs from specific instances of the integrated application.
- You can use these fields to set criteria in the CMDB list view, report, trigger, fine-grained access, additional field, custom menu, and custom widget.
*An illustration of **Integration Mapping** in custom list view criteria*
## 2025
### Dec 24
#### New Feature
##### Dedicated Finance Help Desk Instance
We are now introducing a dedicated Finance Desk instance designed to manage and streamline finance-related functions.
- **Dedicated Finance Portal:** A new instance exclusively for managing financial service requests with a focused interface for requesters and technicians.
- **Requester Portal Templates for Finance:** Ready-to-use requester portal templates to raise, track, and manage finance-related requests.
- **Finance-Centric Categories & Items:** Default categories, subcategories, and items are configured for finance operations such as payments, invoices, reimbursements, budgets, and payroll.
- **Specialized Incident & Service Templates:** Prebuilt templates designed specifically for finance to support incident and service ticket creation.
- **Finance-Specific Technician Groups:** Predefined technician groups to handle different finance operations.
#### Enhancements
##### Request Template Customer Association
- Users can now associate request templates with all customers or selected customers.
- You can now set request templates as global defaults for all customers or as custom defaults for specific customers.
- Form rules can now be associated with selected customers.
##### Requests
- You can now bulk edit tasks from the request details page.
##### Setup
###### Apps & Add-Ons
- Analytics sync time has been reduced for customers who rename users frequently.
- The Analytics Sync Internal API has been upgraded to address performance concerns and minor issues in earlier APIs.
###### Probes & Discovery
- The SNMP V3 credential type now supports authentication protocols such as SHA-256, SHA-384, and SHA-512, and encryption protocols such as TRIPLE-DES, AES-192, and AES-256.
##### Reports
###### List View Enhancements
- To simplify report navigation, a new report filter drop-down has been introduced. Users can now filter and view specific reports from the complete list.
| Filter | Description |
|---|---|
| All Reports | Displays all reports |
| Custom Reports | Displays reports generated by users |
| Query Reports | Displays reports generated through query-based configurations |
| My Reports | Displays reports created or owned by the logged-in user |
- Use the search bar to filter out a specific report or report folder. Selecting a report folder locates it in the list view, while selecting the report generates and displays the latest report.
- Reorder report folders in the list view by clicking **Organize Folder** in the toolbar.
**Wizard Enhancements**
- In *Filter Options*:
- Report criteria now supports **is empty** and **is not empty** operators.
- New variables have been introduced for the following fields:
| Field | Variables |
|---|---|
| **Site** | **$Default site:** Default site of your organization
**$Current user site:** Site of the user generating the report
**$Current Technician Associated Sites:** All sites associated with the technician generating the report |
| **Group** | **$Current Technician Associated Groups:** All groups associated with the technician generating the report |
| **Department** | **$Current user department:** Department of the user generating the report |
| **User** | **$System user:** User created by the system automatically
**$Current user:** User generating the report |
- In *Select Column to Group*, you can now use **Sort Order** to display **Order By** field values in ascending or descending order within the report.
### Nov 28
#### New Features
##### Software Manufacturers
- Technicians with SDAdmin or AssetConfig roles can now manage software manufacturers of all IT assets under **Setup > Customization > Asset Management > Software Manufacturers**.
- Merge redundant software manufacturers to a parent manufacturer by clicking **Reconcile** on the list view toolbar.
**Note:** After merging, all associated software, licenses, license types, and license agreements will be moved to the parent manufacturer.
- Unmerge all or specific child software manufacturers by clicking **Unmerge** under the parent manufacturer.
- Edit, search, sort, and delete software manufacturers from the list view.
##### CI States
- Track and manage the life cycle of configuration items (CIs) by using CI states. Create new CI states under **Setup > Customization > CMDB > CI States**.
- CI states can be grouped into **Active** type or **End-of-Life** (EOL) type.
- Use the settings under **Setup > Customization > CMDB > Configurations** to hide EOL marked CIs across all modules. EOL marked CIs will not be listed in the CIs field across all modules.
- New relationships cannot be created for EOL marked CIs.
##### CMDB List View
- Filter CIs based on their states: **Active CIs** or **End-of-Life CIs**.
- Display CI states in the CMDB list view by selecting the **State** field from the column chooser.
- Change CI status from the list view or details page. Bulk change **CI status** by using the **Modify State** option in the CMDB list view.
##### Software & License Enhancements
- The license type **Subscription** is introduced for Software & Licenses. Licenses synced from SaaS Manager Plus are added under the Subscription license type.
- Customize the list view of Software, Agreements, and Licenses by applying custom filters based on criteria. Mark the frequently used filters as **Favorites**.
- User-tracked license types now include more than one installation per license.
#### Behavior Changes
- In the Assets module, Software and its sub-entities are renamed as follows:
| Existing Behavior | Behavior Change |
|---|---|
| Software | Software & Licenses |
| Scanned Software | Software |
| License Agreements | Agreements |
| Software Licenses | Licenses |
|  |  |
- On the licenses list view, New Software License and New Upgrade License are accommodated within the **New** button.
### May 09
#### New Feature
##### Integration
###### Cloud Telephony Integration
ServiceDesk Plus MSP Cloud now supports integration with Cloud Telephony for MSP Customers.
With this integration, you can receive and manage customer calls directly from the application. Call details are automatically logged as requests and can be linked to existing tickets or contacts.
To set up the integration, go to **Setup > Apps & Add-ons > Integrations > Cloud Telephony**.
#### Enhancements
##### Jira and Azure DevOps Integration Enhancement
ServiceDesk Plus MSP Cloud now supports integration with **Jira** and **Azure DevOps** for all customers.
**Note:** For a complete list of enhancements and feature updates across all ITSM modules, click [here](https://www.manageengine.com/products/service-desk/cloud/whats-new.html).
### Apr 30
#### New Feature
##### Billing
Introducing **Billings**, a centralized module for generating customer invoices based on technicians' work log entries across modules.
### Mar 31
#### New Feature
##### Business Dashboard
Introducing **Business Dashboard**, a centralized interface that provides a consolidated view of key business and operational metrics across customers.
### Feb 26
#### New Feature
##### Timesheets
- Introducing **Timesheets**, a streamlined module that consolidates your work log from various modules into timesheet entries.
- Use **Timelog** in work log forms to break down your task effort into daily work hours. These entries automatically cumulate into your weekly timesheet.
- Submit weekly timesheets for approval and view work hour utilization summary.
- Access up to 30 days of timesheet data and export them as PDF.
- Filter timesheet entries by Customers and Modules.
- Reporting Managers can approve or reject timesheets of specific technicians, revoke their approval actions, and reopen submitted timesheets.
- Under **Notification Rules**, SDAdmins can set up email and push notifications to notify technicians and approval managers about timesheet updates.
**Supported modules:** Requests and Request Tasks, Changes and Change Tasks, Releases and Releases Tasks, Problems and Problem Tasks, Project Tasks, and General Tasks.
## 2024
### Dec 24
#### ServiceDesk Plus MSP Cloud: Overview
Introducing ServiceDesk Plus MSP Cloud, a secure and scalable platform designed for modern MSPs. Simplify client management, automate service delivery, and stay compliant with global data security standards without the complexity of traditional on-premise setups.
#### New Feature
##### Integration
###### Analytics Plus Integration
ServiceDesk Plus MSP Cloud now integrates with Analytics Plus, enabling advanced data analysis and visualization.
This integration allows you to:
- Create insightful dashboards and custom reports using ServiceDesk data.
- Analyze key metrics across tickets, assets, SLAs, technician performance, and more.
- Sync data periodically from ServiceDesk Plus MSP Cloud to Analytics Plus for up-to-date insights.
- Include additional fields in ServiceDesk Plus MSP Cloud as user-defined fields in Analytics Plus.
To configure the integration, contact support at [servicedeskplus-support@manageengine.com](mailto:servicedeskplus-support@manageengine.com).
###### Worklog Timer
Work log timer will start automatically when technicians view their assigned requests. This behavior is enabled by default via **Auto-start worklog timer when the owner views the request**.
To configure this setting, go to **Setup > Advanced Portal Settings > Worklog Settings**.