So you want to start a managed services practice? That’s probably not a bad idea, given general outsourcing trends in IT. One analyst firm, MarketsandMarkets, expects the market for managed services to grow from $142.75 billion in 2013 to $256.05 billion by 2018, at a CAGR of 12.4% from 2013 to 2018.
But launching a new company isn’t a walk in the park. The Department of Trade and Industry (DTI) estimates that one out of every five newly-started businesses fails within its first year of operation. The 10 tips offered here will help prevent you becoming a business failure statistic and put you on the fast track to building a successful managed services practice.
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Artificial intelligence (AI) is the latest tech buzzword and voice technology is nothing new, but together, both are changing the way people live. Consumers can now shop for groceries and complete other routine tasks from the comfort of their own home thanks to simple voice commands on AI-enabled virtual assistants. Adding to that, multiple research organizations predict that businesses could see improvements in productivity and profitability in the years to come just from weaving AI into their operations. A study by Accenture revealed that AI has the potential to boost profitability by 38 percent across 16 different industries by 2035.
"The goal for Miratel Solution when selecting a helpdesk / ITSM platform was to find a robust, feature rich application supported by the vendor at a fair cost which Miratel Solutions could integrate into its operations and improve the overall service(s) provided to clients. The selection of ManageEngine Servicedesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us and on a personal note, I was especially impressed when I received a phone call one evening from ManageEngine support to pro-actively inquire as to how things were going and to reinforce that they were there to assist in any way."
IT Manager, Miratel Solution
"As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different helpdesk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices."
Technical Manager, TCNS - IT and Network Support provider