Viewing Service Packs
ServiceDesk Plus - MSP helps in tracking all the service packs such as, hotfix, security update, installer etc on scanning the workstations.
Note: The Accounts select box on top of the page allows you to select the account for which you want to view data . �
If 'All Accounts' is selected, the data pertaining to all accounts for which the technician has access is displayed.
If an account's name is selected, data pertaining to the selected account is displayed.
To view the Service Pack details,
Log in to ServiceDesk Plus - MSP application using your user name and password.
Click the Assets tab in the header pane. This opens the assets home page.
Click Software title under Resources block. Click Service Packs link. This opens the service packs list view page.
Click the service pack name to view the service pack details. This opens the service pack details page.
In the service pack details page, you get the complete details about the service pack with number of installations and installation without service packs. It also provides information on the number of software the service pack applies to.
Example: If the service pack Security Update for Windows XP is applicable for Microsoft Windows XP Professional and Microsoft Windows 2000 Professional then this software list would be displayed before the service pack installations list.
Service Pack Installations
Under this block you get the list of all service pack installations with the Workstation name, User name, Installed On and Installed By details.
Software Installations without Service Packs
Under this block you get the list of all software installations without the service packs with the Workstation name, User name, Software and Usage details.
The workstation(s) are populated based on the Account selected.