ServiceDesk Plus

    Stage-Status Involved

     

    Stage-Status for Approval Stage (available by default)

    Status

    Purpose

    Approval Pending

    Indicates CAB is yet to voice its opinion

    Approved

    Approval Stage has been approved based on CAB’s opinion

    Rejected

    Indicates Change Implementation has been completed successfully

    Rejected

    Approval Stage has been rejected based on CAB’s opinion

    note

    Note:  

    • Status(es) responsible for moving change from existing stage to a succeeding/preceding stage (Approved/Rejected, in this case) depending on the change workflow cannot be deleted, but can be renamed as per your requirement

     

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