ServiceDesk Plus

     

    Moving Change from Submission Stage to Next Stage

     

    When change has been assessed thoroughly and (change) roles have been assigned, it will be moved (after receiving higher authority approval) to the next stage, which is change planning.

     

    To move change to next stage:

    1. Click Status Drop-Down (available within change pane).

    2. Click Status Actions Drop-Down (available in Action Menu bar).

    3. Choose Status Accepted and specify comments for status change.

    4. Click Save.

    Please Remember: Status Accepted can be changed to some other name (like finished, stage over etc.,) - see configuring change roles - but cannot be deleted.

     

    note

    Note:  

    • Permission to move change from stage to stage will be provided only to higher authority like Line Manager (only for submission stage), Change Manager, Change Approver, Change Owner etc.,.

     

     

     

     

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