Assign Technician to Problem

     

    Each problem will be handled by a technician, who would be responsible for closing the problem.

     

    To assign a technician to the problem,

    1. Click the Problem tab in the header pane. This opens the Problems list page.

    2. Click the Title of the problem for which you have to assign a technician. This opens the problem details page.

    3. Click the Actions combo box on the right hand side of the page ->Click Assign Technician link from the list. This opens Assign Technician to this Problem pop up page as shown below. Select the technician from the list and Assign the problem to the technician.

    assign_technician_popup_itil

    1. Alternatively, you can also assign technician using inline edit option. Click the technician name shown in the problem details block. This opens the drop down box as shown below. Select the technician from the list and click the select-icon icon to select the technician name else click cancel icon. 

     

    You can also assign more than one problem at a time to a technician.

    To bulk assign problems to technicians

    1. In the Problems list page, select the problems to be assigned a technician by enabling the check box beside left side each of the problem title.

    group_assigning_technician_itil

    1. Click the Select Technician check box. Select the technician from the drop down list.

    2. Assign the technician.

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