Searching Solutions


    From the request, you can search for solutions that might help you solve the issue described in the request.


    To search for solutions,

    1. Log in to ServiceDesk Plus - MSP using your user name and password.

    2. Click the Requests tab in the header pane. This opens the request list view page.

    3. Click the request Title for which you need to look up the solution.

    4. In the View Request page, click the Resolution tab.

    5. Click Search Solution link. Alternatively, you can also click the Search Solutions option under Actions combo box in the task block.  

    6. In the Search Solutions page, provide a search string in the Search field and click Search or press Enter. The solutions that match the search string are displayed.


    The solution(s) which belongs to the logged in user associated accounts alone would be displayed.





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