Follow the steps given below to install and set up the ManageEngine ServiceDesk Plus - MSP application:
Download the ManageEngine_ServiceDeskPlus_MSP.exe file.
Click the exe file to start the installation. The ServiceDesk Plus - MSP installation wizard appears as shown below,
Click Next to proceed with the installation.
The second screen displays the License Agreement. You need to accept the license agreement to proceed with the installation. Click Yes to accept.
Select the ServiceDesk Plus - MSP Edition to install.
Standard Edition - This edition offers Account Management, Billing, Help Desk Management, Self-Service Portal, Knowledge Base, SLA Management and Help Desk Report to help you manage and track your requests.
Professional Edition - This edition offers Account Management, Billing, Software Compliance & License Tracking, Product Catalog, NMS Integration, Asset Reports and few other asset related process along with the features of Standard Edition.
Enterprise Edition - This is an ITIL ready help desk. It includes all features of Professional Edition plus Incident Management, Problem Management, Change Management and Service Catalog.
You can also refer the document ServiceDesk Plus - MSP Edition Comparison to choose your required edition.
By default, the application is installed in C:\ManageEngine\ServiceDeskPlus-MSP directory.
If you want to change the installation directory, then, click the Browse button beside the directory path. From the file chooser window, choose the directory of your choice and click Ok.
Note: The installation directory or its parent directories must not have any space character in its name.
In the next screen, enter the folder name that will be displayed in Programs in your windows menu. By default it is ManageEngine ServiceDesk Plus - MSP Click Next to continue.
Enter the port number that has to be used to run the web server. The default port number provided is 8080. If you already have any application running in that port, then enter the number of the port that is free and can be used by the web server to run the ServiceDesk Plus - MSP application server and click Next.
ChooseChoose the Database between PostgreSQL, MS SQL and MY SQL . By default ServiceDesk Plus supports Postgre SQL database. To switch over to MS SQL database/MY SQL database you need to configure the respective server to establish connection. Enter the database details as given below,
Host Name: Enter the IP Address/host name in which the database is available. The default host name is 'localhost'.
Port: Specify the port in the given text field. The default value is 1433.
Database : By default the database name will be Servicedesk in non-editable format.
User Name: Specify the user name to login to the server in the given text field.
Password: Specify the password for the username in the given text field. Click Next.
Note: To switch over to SQL database, you need to enable SQL authentication. Window authentication will not work.
The Registration for Technical Support form is displayed. This is an optional form and it enables you to register for technical assistance. By registering, it helps the technical support team to be better informed about your organization and its specific needs and hence provide a more focused support. Enter the details such as Name, contact E-mail ID, Phone Number (helps in making calls for immediate support), Company Name, and Country. Click Next.
The details that you
have provided till now will be displayed as below for your confirmation:
Installation Directory : C:\ManageEngine\ServiceDeskPlus-Msp
Folder Name : ManageEngine ServiceDesk Plus - MSP
WebServer Port : 8080
If the displayed information is correct, then click the Next button, or else click the Back button and make the necessary changes and proceed with the installation.
After you confirm the
above details, the application is installed. On successful installation,
the following screen is displayed.
If you choose to start the ServiceDeskPlus - MSP as Service, then the ServiceDeskPlus - MSP Server is started automatically and the client window opens. If you do not wish to view the readme file or start ServiceDesk as a windows service, de-select the options provided.
Click Finish to complete the installation. The ReadMe document is displayed in a pop up window.
If you had followed the instructions in the wizard and installed the application with the default settings suggested by the wizard, the ManageEngine ServiceDeskPlus - MSP program group is created in the Start menu. Also, the ServiceDesk server will be started and the client window opens with the login page. Enter the user name and password to log in to the application.
To manually start the ServiceDesk Plus - MSP application
Click Start -> Programs -> ManageEngine ServiceDesk Plus - MSP -> ServiceDeskPlus - MSP Server to start the web server. This takes approximately 2 minutes in a Windows XP, 512 MB RAM, and 1.0 GHZ processor. Generally, the server is started and the web client is also launched in the default browser.
If the web client is not launched automatically, then click Start -> Programs -> ManageEngine ServiceDeskPlus - MSP -> ServiceDeskPlus - MSP Web Client to start the web client. The application opens the login page in your default web browser.
Enter your user name "administrator" and password "administrator" to log in to ServiceDeskPlus - MSP. As soon as you log in the configuration wizard home page is displayed. Follow the instructions provided in the wizard and click the Next button.
To reinitialize the server
Go to <ServiceDeskPlus-MSP>\bin directory.
Execute reinitializeDB.bat to reinitialize the server. Please note that all the data in the server will be lost when you reinitialize.