Project management

Having trouble juggling your IT projects? Take control with MSP project management.
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What is MSP project management?

Project management for MSPs involves applying relevant knowledge, expertise, communication, tools, and techniques to projects for specific clients based on their needs. It also involves planning projects and sharing them with stakeholders and project members for collaborative management.

Why is project management important?

Switching between multiple projects and their accessory tools can be a difficult feat. This gets more challenging when you are an MSP handling multiple clients. The best solution is to move to project management with a collaborative tool that will allow you to combine your help desk with project management.

ServiceDesk Plus MSP for project management.

ServiceDesk Plus MSP combines help desk with IT project management so that you can structure your projects, teams, and workflows for individual client accounts separately, all in one place. The software helps you track and manage any kind of project easily by allowing you to meticulously plan, organize, schedule, and monitor each.

MSP project management


Get a bird's eye view. Stay on top of your projects.

  • Get a holistic view of existing projects in the project overview map.
  • See your current projects and all their details in the list view.
  • Track the progress of projects with color-coded Gantt charts and the projects calendar view.

Customize projects for clients. Gain control over accounts.

  • Differentiate projects for each client with associated milestones and tasks using the account-specific dashboard.
  • Assign project roles and provide customized access permissions.
  • Drill down into projects to see milestones and tasks.
MSPs tool


MSP project management software


Streamline workflows. Improve team performance and productivity.

  • Easily create new projects for accounts by choosing from predefined templates.
  • Associate relevant tasks with projects for efficient task management.
  • Configure task dependency and maintain the order of tasks.
  • Estimate costs and record them with work logs and time sheets.