Manage Windows desktops, automate software patch deployment, and manage mobile devices for your clients right from within the ServiceDesk Plus MSP console.
Manage users and enable admins to reset passwords or create, delete, unlock, enable, or disable users in AD from within the ServiceDesk Plus MSP application to improve user management for all your client accounts.
Manage network operations; log network alarms as incidents; and ensure extensive fault management for routers, firewalls, servers, switches, and other components.
Automatically log trouble tickets; sync configuration items; and proactively monitor your applications, servers, databases, and more to bridge the gap between infrastructure monitoring and service desk operations.
Visually analyze your service desk performance by leveraging business intelligence and improve your IT decision-making.
Easily manage requesters' mobile devices to securely retrieve lost data and enable automatic app updates directly from the help desk console.
Manage privileged resources and passwords and ensure compliance with strict authentication standards while launching secure remote sessions from your service desk.
Monitor the entirety of your hybrid IT infrastructure and log anomalies as incident tickets in ServiceDesk Plus MSP to proactively respond to availability incidents.
Provide remote support to your clients right from within the ServiceDesk Plus MSP console.
Sync your clients between ServiceDesk Plus MSP and Zoho CRM to keep your customer database up to date and provide a seamless customer experience.
Integrate your e-commerce store with Zoho Campaigns to have smooth customer engagement and drive sales via email marketing.
Generate invoices, collect payments, and track expenses to manage your finances.
Accurately track your on-field employees and pinpoint the geographical location of your accounts to effectively manage field services.
Streamline information collection via custom forms and provide access to additional resources with ease.
Employ our AI chatbot as the first-line virtual agent to deal with L1 tickets and improve service desk efficiency with the help of smart suggestions.
Efficiently handle incoming calls through your computer screen, automate call routing and logging, and enhance customer service with interactive voice response for seamless communication.
Map and sync account and requester details, and export worklogs from various ITSM modules to simplify billing for your organization.
Sync account details, create or export expense claims, and store receipts (worklogs) generated within ServiceDesk Plus MSP for streamlined financial management and increased efficiency.
Create and link Jira issues to requests within ServiceDesk Plus MSP, without toggling between applications.
Accurately track your on-field employees and pinpoint the geographical location of your accounts to effectively manage field services from within the ServiceDesk Plus MSP console.
Carry out help desk tasks, such as submitting or assigning requests, directly from your Outlook Mailbox, and eliminate the need to switch to a separate application window each time.
Auto-sync technician leave records with ServiceDesk Plus MSP's calendar to facilitate technician availability at all times.
Track and manage your help desk activities by adding ServiceDesk Plus MSP to the Microsoft Teams shared workspace.