# ManageEngine ServiceDesk Plus MSP pricing
Upgrade managed services with flexible Cloud or On-premises plans from ServiceDesk Plus MSP. Boost efficiency and profits, with plans starting as low as $0.
## Upgrade your managed services with ServiceDesk Plus MSP
Implement an industry-recommended unified PSA and ITSM platform to enhance service desk efficiency and profitability.
## Flexible plans to boost managed IT support
**Deployment options:** Cloud | On-Premises
**Billing options:** Monthly | Yearly
**Language options:** English | Multilingual
**Note:**
- On-Premises will be billed annually.
- IT assets are only applicable to the Professional and Enterprise editions.
### Pricing plans (Annual pricing shown)
| Technician / IT Assets | Standard (Service desk for MSPs)
Starts at **$13 /tech/month** | Professional (Service desk with ITAM capabilities)
Starts at **$27 /tech/month** | Enterprise (Unified PSA-ITSM platform)
Starts at **$67 /tech/month** |
|---|---|---|---|
| 2 techs and 250 IT assets | $0 | $645 | $1595 |
| 5 techs and 500 IT assets | $0 | $1545 | $3895 |
| 10 techs and 500 IT assets | $1545 | $2945 | $7795 |
| 20 techs and 500 IT assets
(1000 IT assets for enterprise edition) | $3145 | $5945 | $14095 |
| 50 techs and 1,000 IT assets
(2000 IT assets for enterprise edition) | $6245 | $13945 | $27995 |
| 100 techs and 1000 IT assets
(2000 IT assets for enterprise edition) | $10945 | $24945 | $38995 |
| 200 techs and 1000 IT assets
(3000 IT assets for enterprise edition) | $19545 | $42845 | $59795 |
### Pricing for teams
#### For single teams
Let each team run their own, isolated ServiceDesk Plus MSP instances.
The pricing model above applies.
#### For multiple teams
Leverage ServiceDesk Plus MSP's enterprise service management capabilities to run multiple instances.
The same pricing model as above applies to the cloud version of ServiceDesk Plus MSP with the following conditions:
- For each instance of ServiceDesk Plus MSP, you can choose different license editions: Standard, Professional, or Enterprise.
## Available add-ons
**Annual subscription | English only**
| Add-ons | Standard | Professional | Enterprise |
|---|---|---|---|
| Service catalog | $ 1595 / year | $ 595 / year | NA |
| Project management | $ 1595 / year | $ 1595 / year | NA |
| Problem management | $ 1595 / year | $ 1595 / year | NA |
| Change and release management | $ 3195 / year | $ 3195 / year | NA |
| CMDB | NA | $ 1595 / year | NA |
| Live chat | $ 65 / tech / year | $ 65 / tech / year | $ 65 / tech / year |
| Remote control | NA | $ 315 / concurrent session / month | $ 315 / concurrent session / month |
| Annual maintenance service (AMS)
(Optional and applicable only for the free edition, up to 5 technicians) | $35 per technician annually | NA | NA |
## Questions before signing up?
### What kind of payment methods do you accept?
We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact [msp-servicedeskplus-support@manageengine.com](mailto:msp-servicedeskplus-support@manageengine.com). You can also purchase a subscription for the cloud version of ServiceDesk Plus MSP through a local ManageEngine partner in your region.
Please click [here](https://www.manageengine.com/me_partners.html) for the complete list of partners.
### How does pricing work?
You pay for the number of technicians (including admins) and the number of IT assets (nodes) that you manage with the application.
You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.
### How do I upgrade from a free account to one of the paid plans?
Sign in to the application. Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan.
### Who should I contact for sales-related questions?
If you have questions on pricing, please write to [sales@manageengine.com](mailto:sales@manageengine.com).
### Do you store customers' credit card information?
We do not store your credit card details. See our [privacy policy](https://www.manageengine.com/privacy.html).
### Can I upgrade or downgrade at any time?
Yea. You can upgrade, downgrade, or cancel at any time.
### How much does technical support cost?
We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on: US : +1 888 720 9500 | Intl: +1 925 924 9500 | Email us at: [msp-servicedeskplus-support@manageengine.com](mailto:msp-servicedeskplus-support@manageengine.com)
### Where can I view your terms of service and privacy policy?
You can view the details at [terms of service](https://ondemand.manageengine.com/terms.html) and [privacy policy](https://www.manageengine.com/privacy.html).
### Can I purchase more than 10,000 IT assets?
Yes, you can purchase additional IT assets beyond 10,000 if needed. Please contact our team at [sales@manageengine.com](mailto:sales@manageengine.com) to purchase additional IT assets.
## FAQs related to Enterprise Service Management
### General
- **Right now I have separate licenses for the cloud version of ServiceDesk Plus MSP in different departments. How is this different from the service desk instances in ServiceDesk Plus MSP's ESM feature?**
Unlike multiple ServiceDesk Plus MSP licenses, with ServiceDesk Plus MSP's ESM feature you get a unified view of all your service desks in one centralized portal.
- **How do I add new service desk instances?**
Click the hamburger icon
in the top-left corner of ServiceDesk Plus MSP, then click **ESM Directory > Service Desk Instances** to add new service desk instances or view existing ones.
- **How many service desk instances can I run simultaneously?**
You can run up to 15 service desk instances at a time.
- **How many customers does ServiceDesk Plus MSP support in a single license?**
A single license of ServiceDesk Plus MSP supports up to 150 accounts. If you require more than 150 accounts, please contact our team at [sales@manageengine.com](mailto:sales@manageengine.com).
### Trial
- **Can I try multiple service desk instances for free?**
During the 30-day, free trial period, you can create up to two trial instances. Each instance can be used for a duration of 30 days.
- **What happens to the service desk instances when my free trial expires?**
Once your free trial expires, your service desk instances are deactivated, and you'll no longer be able to access them. If you need more time to evaluate an instance, just contact our team at [sales@manageengine.com](mailto:sales@manageengine.com).
### Purchase
- **Can I choose a different edition for new service desk instances?**
Yes, regardless of your current edition, you can choose among any of our Standard, Professional, or Enterprise plans for the new instance.
- **Can I buy add-ons for one particular instance?**
Yes, you can buy add-ons specific to one service desk instance.
### Billing
- **How are my service desk instances billed?**
Each service desk instance is billed based on technician count and the number of IT assets. Subscriptions are billed on your choice of a monthly or yearly basis.
- **Can I have different billing cycles for different service desk instances?**
Yes, you can choose a different billing cycle for each of your service desk instances.
- **Do you offer any discounts?**
Yes, we offer a discount for our yearly subscriptions.