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4
U.S. Web Coated (SWOP) v2
What do you call a Software with Complete intergrate
What do you call a Software with Complete intergrated IT HelpDesk
?
?
enhanced with all new
enhanced with all new
Project Management
Project Management
Its
Its
ServiceDesk Plus
ServiceDesk Plus
©2013 ZOHO Corp, Inc. All Rights Reserved
©2013 ZOHO Corp, Inc. All Rights Reserved
Quick Start Guide
Quick Start Guide
Layer 1
Layer 1
Features:
Features:
Project Management
Project Management
Task Planning & Management Projects, Milestones & Tasks Integra
Task Planning & Management Projects, Milestones & Tasks Integrations Effort Estimation Notifications Timesheet Management Gantt view Cost Calculation
Incident Management
Incident Management
Incident Detection and Classification Automation, Investigation
Incident Detection and Classification Automation, Investigation and Diagnosis Resolution and Escalation Incident Closure
Service Catalog
Service Catalog
Service Life Cycle Resource Requirements Approvals & SLA Access
Service Life Cycle Resource Requirements Approvals & SLA Access Control Service Delivery
Change Management
Change Management
Initiate and Plan Change Request CAB and Approval from CAB Memb
Initiate and Plan Change Request CAB and Approval from CAB Members Change Calendar, Implementation & Review Change History
Problem Management
Problem Management
Problem Detection and Classification Incident Associations and
Problem Detection and Classification Incident Associations and Root Cause Analysis Solutions & Known Error Records Problem Closure
CMDB
CMDB
Assets Discovery Detailed Asset Discovery Software Library Asse
Assets Discovery Detailed Asset Discovery Software Library Asset Relationships
Website : www.servicedeskplus.com
Website : www.servicedeskplus.com
For queries : eval@manageengine.com
For queries : eval@manageengine.com
For demo : demo.servicedeskplus.com Toll free : +1 888 720 9500
For demo : demo.servicedeskplus.com Toll free : +1 888 720 9500
Zoho Corporation 4900 Hopyard Rd., Suite 310 Pleasanton, CA 945
Zoho Corporation 4900 Hopyard Rd., Suite 310 Pleasanton, CA 94588, USA Phone: +1-925-924-9500
Software Asset Management
Software Asset Management
Software Inventory Software Usage Tracking Software Grouping S
Software Inventory Software Usage Tracking Software Grouping Software License Tracking and Compliance
Purchase & Contract Management
Purchase & Contract Management
Manage Product Catalog and Vendor Directory Get Notifications f
Manage Product Catalog and Vendor Directory Get Notifications for Overdue POs Manage Support and Maintenance Contracts Renew Contracts and get Notifications
Self-Service Portal
Self-Service Portal
Intuitive and Self-Explanatory Portal Online Request Tracking I
Intuitive and Self-Explanatory Portal Online Request Tracking Integrated Knowledge Base
Global Help Desk
Global Help Desk
Multiple Sites for a Single Organization Personalization in 20
Multiple Sites for a Single Organization Personalization in 20 different Languages Configure Help Desk for each Site Site-Based Roles for Technicians
Reports
Reports
More than 100 Canned Reports Point & Click Custom Reporting Wiz
More than 100 Canned Reports Point & Click Custom Reporting Wizard Integration with Crystal Reports Consolidated View using Flash Reports
Help Desk
Help Desk
Multiple Channel Support Multi-site Support Customizable Templa
Multiple Channel Support Multi-site Support Customizable Templates & Tasks Notifications & Business Rules Technician Groups & Roles
SLA
SLA
Multiple Escalation Support Canned and Custom SLA Reports SLA
Multiple Escalation Support Canned and Custom SLA Reports SLA Violation Notifications Proactive Escalations
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