• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring
ServiceDesk Plus - MSP Editions Home » Helpdesk Software Features

ServiceDesk Plus - MSP Editions

ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.

  • Standard Edition
  • Professional Edition
  • Enterprise Edition

Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Includes Help Desk with ITIL capabilities, Asset Management, Project Management & CMDB.

Please contact to get your quote.

  ServiceDesk Plus - MSP
Standard Edition
ServiceDesk Plus - MSP
Professional Edition
ServiceDesk Plus - MSP
Enterprise Edition
Account Management
Help Desk
Service Catalog   Add-on
Automatic Ticket Dispatch
Problem Management    
Change Management    
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project Management Add-on Add-on
CMDB   Add-on
Account based color themes
Multi-level approvals in Service Catalog   Add-on
Asset depreciation assessment  
Change Approval Board (CAB)   Add-on
Approved change reports for scheduling   Add-on
Change calender for easy scheduling   Add-on
Change history   Add-on
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Remote Desktop Sharing - Across Networks
Remote Desktop Sharing - Within Network  
Computer Telephony Integration Add-on Add-on
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Custom Request Form Templates
Flash Reports
Mobile Client      
  • iPhone
  • Android
  • Web-based
Operating systems supported      
  • Windows
  • Linux
Database Support      
  • PostgreSQL
  • MS SQL
Pricing (starts at) Completely Free $1195 $3595