ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don’t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price!
Implementation video of ServiceDesk Plus - MSP with a use case.
"Having tested products such as Vivantio and Numara Track-It!
we have found that ServiceDesk Plus MSP is an exceptional solution for MSPs and with ManageEngine's 90:10 promise."