Working on multiple projects can be a difficult feat without a system in place to manage requirements, plan releases, track progress and measure results while staying constantly connected with the team. This gets more difficult when you are a managed service provider handling multiple projects from different enterprises.
It's no secret that an easy to use and a solid configuration management database is a must to track and manage the entire IT assets through their lifecycle. The CMDB provides a single ‘source of record’ and a logical model to track, manage, and verify all configuration items (CIs) in an organization.
The newly enhanced multi-level approval stages help in configuring the Service Request for multiple approvers. Display Approvals tab in the ‘Requests module’ for Requesters which helps in notifying the status of the service request. The ‘Agreed upon time’ (SLA) for a Service Request is displayed to the requesters before creating the Service Request.
Most of the products/assets purchased, wear out and decrease in value, or depreciate over a period of time. Calculating the depreciation of such products becomes utmost essential while creating the financial report of your clients. ServiceDesk Plus - MSP provides 4 methods to calculate asset depreciation, which can be configured in two levels namely Product Level and Asset Level.