# Reimagining ServiceDesk Plus Cloud for the AI era Coming soon Launching on **October 8, 2026 at 5:00 PM IST** ## Product preview ![ServiceDesk Plus Cloud CI Impact Map with the Ask Zia side panel](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/servicedesk-plus-cloud-for-ai-era.jpg) ### Go beyond customizations: Reimagine entire interfaces on the platform From the appearance and interaction mechanisms to new functionalities, build or bring your vibe coding imagination to ServiceDesk Plus Cloud pages. ### Ask Zia, always on and beside you Ask Zia is now your constant companion and always stays in context with what you are working on. Its suggestions are tailored to the present, so your technicians and AI can work as one, productively. ### ServiceDesk Plus Cloud is now much easier to navigate, set up, and personalize From a personal workspace for technicians and quick Peek Views to swift dashboarding and drilling down, service teams now work faster. From hitting uptime goals to meeting service delivery standards, IT and enterprise service teams now work closely with AI to achieve CXO mandates. However, to succeed consistently, they need to gain clarity instantly, make decisions faster, and work productively. That's possible only when ITSM platforms deliver an intuitive interface that's hyper-adaptable to the unique ways the teams work while enabling humans and AI to collaborate. So, how does the all-new ServiceDesk Plus Cloud experience enable this vision? ## An always-on AI assistant that works for you and beside you ### Ask Zia is now better and more contextual Ask Zia, the conversational virtual agent in ServiceDesk Plus Cloud, is evolving into an always-on AI assistant that works based on what module, record, or screen you are on. Ask Zia provides intelligent, tailored suggestions for your current flow of work. Ask questions, delegate work, invoke agents, and return to the work on your hands—everything happens on the same pane. [Video: Ask Zia context-aware side panel](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/ask-zia-context-aware-side-panel.mp4) ## Reimagining entire interfaces in ServiceDesk Plus Cloud with Custom Pages ### Request management ![Native All Requests list in ServiceDesk Plus Cloud](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/personalized-request-desk.jpg) ![Custom Request Horizon page built with Custom Pages](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/personalized-request-dashboard.jpg) ### A hyper-adaptable platform that you can (re)build or vibe code Administrators can now build entirely new experiences—from the appearance and functionality of pages to visualizing and working on records—from scratch. From an interactive CMDB home page to a service catalog that feels and works like your favorite online store, you are constrained only by your imagination. ## Peek, visualize, and work swiftly ### Get updated at a glance, peek into records, and run quick analysis on your work A personalized workspace greets every technician with curated widgets that summarize work at a glance. Your team can now cycle through records faster across every service management module. Need to understand your ticket volume quickly? No more report building for simple dashboards—Graph Views and Drill down analysis are now available right within List views. ### Personalized Workspace ![Claude using a Zoho MCP tool to fetch ServiceDesk Plus change records for an incident](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/zoho-mcp-servicedesk-plus.jpg) ## The platform that's also ready for a headless future ![Claude](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/claude-icon.png) ![Microsoft Copilot](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/copilot-icon.png) ![Gemini](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/gemini-icon.png) ![ChatGPT](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/chatgpt-icon.png) ![Cursor](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/cursor-icon.png) Can you check if any underlying IT change led to this incident? Investigated potential IT changes correlating with system outage › Good call - let me pull up the change records from ServiceDesk Plus around the time the poller went down (Feb 19, 2026) to see if any IT change could be the root cause. Investigated firewall migration changes coinciding with network outage incident 1. Loading tools *Result* 2. Let me fetch the list of changes from ServiceDesk Plus. 3. SdpOnDemand_getListOfChanges ```json { "response_status": [ { "status_code": 2000, "status": "success" } ], "changes": [ { "template": { "inactive": false, "name": "Major change Template", "id": "200264000000406101", "is_planning_needed_in_submission": true }, "has_rel...": { "display_value": "CHG00-9", "value": "9" }, "emergency": false, "description": null, "change_type": { "color": "#83cb10", "pre_approved": false, "name": "Minor", "id": "200264000000007955" }, "title": "new VMs on Azure", "maintenanceid": null, "change_owner": null, "urgency": } ] } ``` ### Spin up Zoho MCP servers and open up ServiceDesk Plus Cloud to your AI agents Let your AI, be it Claude, Gemini, ChatGPT, or Microsoft Copilot, run your ITSM operations on autopilot. The Zoho MCP implementation turns ServiceDesk Plus Cloud into a context and action layer for the MCP client of your choice. From triaging a request to orchestrating workflows across ManageEngine, Zoho, and third-party apps, everything your agent needs is one MCP server away. ## Introducing the all-new ServiceDesk Plus Cloud experience Free webinar Join us for an exclusive webinar where we showcase how the latest capabilities and enhancements, like Ask Zia on the side pane and Custom Pages, help you imbue your IT and enterprise service teams with a new level of productivity and set them up for success in the era of autonomous service management. **October-15-2026** **10am GMT | 11am PDT | 11am CDT | 3pm AEDT** Registration closed! ## That's not all: We're making ServiceDesk Plus Cloud much easier to set up, navigate, and personalize in your style ### A cleaner setup interface - Access every UI and appearance-related configurations in one UI Customization Hub. - Browse through configurations faster with breadcrumb navigation and tree-based views. - Configure settings for every module through a module-centric view of the setup interface. ![ServiceDesk Plus setup screen listing GenAI features like Reply Assist and Resolution Assist](https://cdn.manageengine.com/sites/meweb/images/service-desk/ai/images/genai-features-setup-screen.jpg)