IT Asset Discovery
Account for All Your IT Assets with Easy Discovery and Scanning Techniques
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Enhanced Scanning Techniques. No More Missed Assets.
Discover all your Windows machines with a Windows domain scan, script scan, or agent-based scan.
Use the network scan to discover non-windows machines (Linux, Solaris, MAC, and IBM-AIX machines), VMHost machines, and IP devices such as printers, routers, switches, and access points.
Maintain a secure database of all your network and domain credentials with the built-in credential library.
Configure and employ remote control tools from within ServiceDesk Plus to take control of any Windows or MAC workstations./li>
Manage IT Inventories Across Sites. Aggregate Data into a Central Repository.
Manually import all asset details from various sites using a simple remote scan technique.
Assign imported assets to the respective sites for easy management.
Schedule auto-synchronization of asset data from remote locations to the central ServiceDesk Plus server.
Schedule Automated Scans. Stay Up to Date on Asset Information.
Schedule periodic audits and scans of your network to keep yourself updated about any changes in your IT environment.
Notify technicians automatically of any change ?to IT assets during the network/domain scan.
Schedule automatic re-scanning of your network to discover any new workstations added.
Enable periodic 'scan history cleanup' to reduce data clutter.
What Customers Say
With the asset management feature, we are able to organize all our company assets in one place; and with CMDB, we are able to follow all CI relationships.
customer service director, Host Ventura
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ITIL Simplified by ServiceDesk Plus
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ITIL Service Catalog − Video Tutorial
CMDB − Video Tutorial
Self-Service Portal − Video Tutorial
Incident Management Workflow − Video Tutorial
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Help desk software
ITIL incident management
ITIL service catalog
ITIL change management
ITIL problem management
IT project management
Service level agreements
Automatic ticket dispatch
Help desk notifications
Help desk reports
Mobile help desk
IT asset & inventory management
Software asset management
Software license management
Purchase order tracking
Desktop central integration
ADSelfService Plus integration
Custom application platform