• Active Directory
  • Application
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  • Help Desk
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  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Asset Management Solution

Gain Visibility and Control over Your IT Assets and Costs

    Discover, Manage, and Track All Your Hardware Assets.

  • Scan all your Windows devices, non-Window devices, VMs, and network devices through simple scanning techniques.
  • Get comprehensive asset information like hardware specification, software installed, scan history, asset ownership history, and asset states in a single pane of glass.
  • Build and maintain a separate inventory to manage all your non-IT assets.

Map Asset Relationships with CMDB. Understand Your IT Environment Better.

  • Create a high level of synergy by building relationships between people, assets, and other Configuration Items (CI).
  • Use pre-defined and custom relationship types to get a visual view of asset relationships.
  • Enable an effective problem management and change management planning by building a logical model of your IT infrastructure in the CMDB.

Manage Software and Ensure Compliance. Sail Through Audits Easily.

  • Improve software governance by monitoring software usage (unused, rarely used, and so on), number of installations, license types, compliance status, and license expiration.
  • Isolate vulnerabilities like malware and unauthorized or prohibited software to reduce potential risks.
  • Manage software licenses for every software installation on every workstation across the enterprise.
  • Track over licensed, under licensed, and compliant software to ensure software license compliance.
  • Sail through software audits easily by tracking every installation and allocating individual software licenses across installations.

Track IT Asset Purchases and Contracts. Manage IT Budgets Better.

  • Manage the complete life cycle of purchase orders with a structured approval and delivery process.
  • Maintain a complete product catalog of all assets owned by the company with price and warranty details.
  • Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations.
  • Keep track of IT contracts and get notified about their expiry in advance.
What Customers Say
The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.
Nicholas P. Arispe
system administrator, Radiology Associates
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