# Saket Pasumarthy, ITSM content marketing expert at ManageEngine

## Saket Pasumarthy

**Marketing Analyst – ServiceDesk Plus**

![Saket Pasumarthy, Content writer and ITSM enthusiast at ManageEngine](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/saket-itsm-content-writer.png)

Saket Pasumarthy, a product marketing expert at ManageEngine ServiceDesk Plus, is an ITSM enthusiast and is fascinated with understanding the latest advancements in the IT space. Saket writes guides, articles, and blogs that help IT service management teams globally handle service management challenges. He also presents user education sessions in the ServiceDesk Plus Masterclass series. Saket spends his free time playing football and flying planes on a flight simulator.

## Resources by Saket Pasumarthy

1. [A definitive guide to IT project management](https://www.manageengine.com/products/service-desk/itsm/it-project-management.html)
2. [A beginner's guide to root cause analysis](https://www.manageengine.com/products/service-desk/itsm/what-is-root-cause-analysis.html)
3. [A comprehensive guide on sysadmins](https://www.manageengine.com/products/service-desk/itsm/what-is-system-administrator.html)
4. [MTBF vs MTTF vs MTTR](https://www.manageengine.com/products/service-desk/it-incident-management/mttr-vs-mttf-vs-mtbf.html)
5. [Incident post-mortem](https://www.manageengine.com/products/service-desk/it-incident-management/incident-postmortem.html)
6. [Incident severity level](https://www.manageengine.com/products/service-desk/it-incident-management/incident-severity-levels.html)
7. [4 ChatGPT features that simplify service desk tasks](https://www.manageengine.com/products/service-desk/itsm/chatgpt-itsm.html)
8. [5 ITSM dashboards to empower CIOs to achieve data-driven success](https://www.manageengine.com/products/service-desk/itsm/itsm-dashboard.html)
9. [MTTF](https://www.manageengine.com/products/service-desk/it-incident-management/mttf-calculation.html)
10. [MTBF](https://www.manageengine.com/products/service-desk/it-incident-management/mtbf-calculation.html)
11. [MTTR](https://www.manageengine.com/products/service-desk/it-incident-management/mttr-calculation.html)
12. [No-code ITSM](https://www.manageengine.com/products/service-desk/itsm/no-code-development-platform.html)
13. [Change risk questionnaire](https://www.manageengine.com/products/service-desk/it-change-management/change-risk-assessment.html)
14. [Masterclass 2025](https://www.manageengine.com/products/service-desk/cloud/masterclass-2025.html)