• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Self Service Password Reset

Reduce Calls to the Help Desk and Lower Password Administration Costs

    Password Resets - Not Your Job Anymore!

  • Grant your end users a secure way of resetting their passwords without involving the IT technicians.
  • Sit back and watch as the Robo Technician resets the password, updates the Active Directory to reset, and closes each ticket.
  • Choose from four password reset types: Random password (generated for the end user),Typed password ( provided by the IT technician), Same as Username, and Blank password.
  • Configure automated actions after successful password resets like updating the ticket status and resolution.
  • Define workflows to manage failed password reset actions such as assigning the ticket to currently logged in technicians or a support group for speedy resolution.
What Customers Say
Everything we were looking for was there in ServiceDesk Plus: AD integration, web-interface for technicians and users, self-service portal, solutions database, inventory module, service and device monitoring, in fact, it was more than we were looking for.
Michael Gerisch
senior vice president, Telelogic
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