Self Service Password Reset

Reduce Calls to the Help Desk and Lower Password Administration Costs
 

    Password Resets - Not Your Job Anymore!

  • Grant your end users a secure way of resetting their passwords without involving the IT technicians.
  • Sit back and watch as the Robo Technician resets the password, updates the Active Directory to reset, and closes each ticket.
  • Choose from four password reset types: Random password (generated for the end user),Typed password ( provided by the IT technician), Same as Username, and Blank password.
  • Configure automated actions after successful password resets like updating the ticket status and resolution.
  • Define workflows to manage failed password reset actions such as assigning the ticket to currently logged in technicians or a support group for speedy resolution.
 
What Customers Say
Everything we were looking for was there in ServiceDesk Plus: AD integration, web-interface for technicians and users, self-service portal, solutions database, inventory module, service and device monitoring, in fact, it was more than we were looking for.
Michael Gerisch
senior vice president, Telelogic
 
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