Set request fields automatically based on the emails coming in to your help desk.
Other network monitoring tools in your network can be configured to send mails with the correct field labels and custom error message to ServiceDesk Plus. This saves the help desk team's face when a user calls to report an incident regarding a device in your network, you already know about it! Another advantage in this is that tickets are directly raised by the tools and human resource time in ticketing is fully saved.
If a technician is on the move and does not have access to web portal, this can come real handy. ServiceDesk Plus Email command parsing lets technicians send mails through their smart devices and create new tickets using this help desk ticketing software.