# Transform the way work flows with smart enterprise-wide orchestrations

Design, visualize, and orchestrate IT and business processes end-to-end with powerful, intelligent workflows

## Design and automate complex processes across the enterprise

![ServiceDesk Plus workflow orchestration software](https://www.manageengine.com/products/service-desk/automation/images/workflow-orchestration-software.png)

- Orchestrate enterprise-wide processes with single-touch workflow automation.
- Maximize ITSM productivity with visual workflows for all ITSM practices.
- Build, summarize, and optimize your ITSM workflows with AI-powered Workflow Assist.
- Enrich ITSM workflows to automate actions in external apps.
- Assist technicians and ensure process adherence with visual life cycles.

## Turn complex IT and business processes into seamless service experiences

Drive ITSM productivity and accelerate service outcomes with modern, intelligent ITSM workflows built on a no-code canvas.

## Connect and orchestrate enterprise-wide IT and business processes with a single touch

From auto-remediating incidents to implementing IT changes, run processes at scale across your IT hybrid infrastructure with single-touch workflow automation powered by Qntrl Circuit, the serverless orchestration engine from Zoho. Visualize event-driven workflow automations called Circuits on a drag-and-drop canvas and trigger tasks sequentially, in parallel, or in batches. Automate repetitive actions—like executing AD tasks or running PowerShell scripts—without manual intervention, and deliver stellar service experiences.

![Connect and orchestrate enterprise-wide IT and business processes in ServiceDesk Plus](https://www.manageengine.com/products/service-desk/automation/images/connect-orchestrate-enterprise-processes.jpg)

## Automate ITSM practices end-to-end with powerful, flexible visual workflows

Whether accelerating incident resolution or managing IT assets, put your ITSM on autopilot. Build highly programmable, multi-path workflows on a no-code canvas and automate a variety of actions, including approvals, sending notifications, and executing custom functions. Maintain fine-grained control to guide technicians through seamless process execution. Embed single-touch workflows to orchestrate processes across enterprise systems effortlessly.

![Visual workflow process orchestration](https://www.manageengine.com/products/service-desk/automation/images/visual-workflow-orchestration.png)

## Meet Zia, your AI-powered sidekick that builds workflows while you focus on the bigger picture

Transform ideas into workflows in seconds with AI-powered Workflow Assist. Simply describe your goals or show an example workflow, and Zia will construct the workflow, flag any missing steps, auto-correct issues, and summarize everything in simple terms.

![AI-powered workflow builder](https://www.manageengine.com/products/service-desk/automation/images/zia-ai-workflows.png)

## Elevate workflows in ServiceDesk Plus with Zoho Flow

Make your ITSM workflows integrable with Zoho Flow, the iPaas platform from Zoho. Embed Zoho Flow actions and action sequences directly within your ITSM workflows to automate actions across 100+ applications without writing a single line of code.

![Integrate ServiceDesk Plus using iPaaS platform](https://www.manageengine.com/products/service-desk/automation/images/ipaas-platform-integration.png)

## Control and automate ticket and asset journeys with interactive life cycles

Trace the complete journey of tickets and assets through all statuses and states on an intuitive canvas. Guide technicians with defined transitions between statuses or states and automate actions such as updating fields, adding tasks, and more. Ensure consistent, efficient service experiences while maintaining control across the entire ticket or asset life cycle.

![Ticket asset lifecycle automation in ServiceDesk Plus for complete workflow control](https://www.manageengine.com/products/service-desk/automation/images/ticket-asset-lifecycle-automation.png)

![ticket asset life cycle management](https://www.manageengine.com/products/service-desk/automation/images/ticket-asset-lifecycle.png)

## Other ServiceDesk Plus capabilities designed to foster exceptional service experiences

### [High-value AI](https://www.manageengine.com/products/service-desk/ai/?it-workflow-orchestration)

![GenAI-powered support](https://www.manageengine.com/products/service-desk/automation/images/it-workflow-orchestration-bottom-icon-a.png)

Empower end users, technicians, and process owners to work faster and smarter with AI technology that's predictive, generative, and conversational.

![ ](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg)

### [Microsoft integrations](https://www.manageengine.com/products/service-desk/integrations/microsoft-ecosystem.html?it-workflow-orchestration)

![Predictive AI](https://www.manageengine.com/products/service-desk/automation/images/it-workflow-orchestration-bottom-icon-b.png)

Bring the service desk closer to your end users by plugging your ITSM platform into your Microsoft ecosystem.

![ ](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg)

### [Unrestricted programmability](https://www.manageengine.com/products/service-desk/enterprise/custom-itsm-functions.html?it-workflow-orchestration)

![Microsoft copilot](https://www.manageengine.com/products/service-desk/automation/images/it-workflow-orchestration-bottom-icon-c.png)

Meet your unique business requirements by extending ServiceDesk Plus’ capabilities with low-code scripts.

![ ](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg)