IT service desks typically need to perform multiple tasks spanning the Active Directory (AD), workstation, and internal systems for onboarding new employees. Such tasks could be executed automatically after a single event, for example an approval. Take a look at this time-lapse video showcasing how single-touch workflow automation could power your employee onboarding.
Employees often face IT issues such as slow workstations, the inability to access internal resources, or intermittent connectivity issues. These issues can be resolved with the help of single-touch workflows that run remediation scripts on the affected endpoints. Large cache files are the usual suspects when it comes to slow workstations. In this video, see how single-touch workflow automation can help auto-remediate workstation slowness caused by large, temporary files. The single-touch point here is the creation of the ticket through the chatbot.
Automating standard changes
Standard changes, while being routine, still involve manual steps during implementation. With single-touch workflow automation, IT teams will now be able to run standard change implementations like backing up data from a server automatically without requiring a technician's oversight or efforts. See how it's done with ServiceDesk Plus in the video below. Adding the source and the destination paths of the backup is the single touch that triggers the corresponding Circuit.
IT teams deal with a multitude of software access requests from employees. They may require access to both SaaS and on-premises software. In such scenarios, single-touch workflows help simplify the process by automating the service fulfillment end to end, minimizing human interventions and maximizing the service desk's productivity. Here's a time-lapse video of single-touch workflow automation for installing Microsoft Power BI in a workstation. In this scenario, the single-touch point is the creation of the service request from the service catalog.