When you have a ton of tickets and a small help desk team, here's an easy way to handle the tickets. ServiceDesk Plus allows you to classify, categorize, group, prioritize, assign and dispatch incoming tickets based on preset rules and alert technicians when a business rule is executed. It also allows you to automate handling of repetitive tasks saving valuable time and effort.
"SDP is perfect. Simple yet fully supportive with technician auto assign being very helpful"
ServiceDesk Plus - Business Rules
View site specific business rules
Set your desired criteria and action mechanism to establish new business rules
Notify technicians either by email or sms when a business rule is executed
Enable or disable cascade execution and also choose to override customer request values with business rule values