The Masterclass sessions will be conducted live on every fourth week of the month. You can find the complete schedule below.

Exclusive Training: ServiceDesk Plus Cloud's all-new UI

Exclusive training: ServiceDesk Plus Cloud's all-new UI

Can we add our own reports created in the tool to the dashboards?
With this new release, will we able to create/customize dashboards without subscribing to Zoho Analytics?
Is there a way to change the size or add more rows in the kanban view?
Can the row color settings be applied globally as well, or just per user?
When is the GA release, and will we have the option to choose to enable it?
Can technician resource management be utilized across requests, changes, and projects? I believe it is only available in Projects at the moment?
Can the User Satisfaction Survey be customized by region or site, like in the on-premises version?
Can a search be performed across all modules instead of just a specific one?
Are you planning any changes to the mobile app?
Why does the new UI display more slowly compared to the old one?
Can we import data to the Conversations module in HTML format?

Hack your service desk for the new normal

Hack your service desk for the new normal

Is the Outlook integration available for on-premise Exchange?
What is more beneficial provisioning app or Azure sync?
Are Jira Enterprise and JIRA cloud supported?
Is it possible to create tickets in ServiceDesk Plus if a JIRA ticket is raised?
Can I have both my local AD and Azure AD connected to ServiceDesk Plus Cloud?
Can we open a request from MS Team Chat?
Can we customize the instance in the MS Team just to create a request, without select a instance?
Is a ServiceDesk Plus Outlook plugin available?
Can we customize the chat in the MS Team?
What other languages does ZIA support?
Nov 25

Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus (Cloud)

You can access our previous sessions here:

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    Run your IT like a business: Developing an analytical approach to service management

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    Building an effective IT asset management strategy with ServiceDesk Plus

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    Implementing an effective change management process with ServiceDesk Plus

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    Setting up a service catalog for your remote workforce with ServiceDesk Plus (Cloud)

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    Managing major incidents with ServiceDesk Plus (Cloud)

Meet our speaker