ServiceDesk Plus Cloud data can be synchronized with Zoho Analytics. The reports can be created in Zoho Analytics and then be embedded in ServiceDesk Plus Cloud’s dashboards.

A report widget feature is in the development phase. Once that feature is out, you’ll be able to customize the dashboards without the Zoho Analytics integration.

Thanks for raising this requirement. We will look into it.

The row color settings cannot be applied globally, as of now. Thanks for raising this requirement. We will look into it.

The new UI GA release is tentatively set for October.

After the release, the new UI will be the default UI. However, reverting to the old UI will be supported for 3 months after the release.

Yes—in the home page, under the Tasks tab, you can access Resource Management. This includes tasks from requests, changes, problems, and projects, as well as stand-alone tasks.

That isn’t possible as of now. However, we are working on the development of an integration between Zoho Survey and ServiceDesk Plus that will significantly beef up the product’s survey capabilities.

You can choose any module in the search bar, irrespective of the module you’re in, and search for data. You can’t search across all modules and access the results in one view as of now.

Thanks for raising this requirement. We will look into it.

Yes, new features will be introduced in the coming months for the Android and iOS mobile apps.

We are working on performance enhancements and will roll them out in one of our future releases.

This requirement is in our product roadmap and will be available in future updates.

Kindly reach out to our support team for more information regarding the same.

The Azure sync integration has limited options as of now (User import count is limited to 10k. Exclusion rules and querying OU's are unavailable in Azure, however we are analyzing the same.)

Yes, both are supported.

As of now existing JIRA tickets can only be associated to ServiceDesk Plus tickets.

Yes, it is possible to import from both.

Yes, it is possible via the bot.

Selecting an instance is mandatory, without which the request module would not be visible.

Yes, an Outlook Plugin is available for ServiceDesk Plus Cloud.

As of now customization is not possible.

As of now only English is supported.