ServiceDesk Plus is hosted in ManageEngine's own best-in-class data centers across the globe. During the signup process, your country is selected by default based on your IP address. Since you are in the United Kingdom, by default, your data will be in the UK data center.
However, some ServiceDesk Plus features and functionalities may not be available in the UK data center. You can use the table below as a reference for the features that might not be presently available in the UK data center. We are constantly working to ensure every capability is uniformly available across all data centers. If needed, you can choose to have your data stored in the EU data center during the signup process.
Note: The features, functionalities, and integrations that are not listed here are generally available across all ManageEngine data centers.
| Feature name | Edition | United States (US) | Europe (EU) | Australia (AU) | India (IN) | China (CN) | Japan (JP) | Canada (CA) | United Kingdom (UK) | Saudi Arabia (SA) |
|---|---|---|---|---|---|---|---|---|---|---|
| Microsoft Teams Integration | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Microsoft Actionable Messages | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| User Import - Microsoft Entra & Google Apps | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Microsoft Entra ID User Sync | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Microsoft Outlook Add-in | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Slack integration | All | Yes | No | No | No | No | No | No | No | No |
| Jira integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Microsoft Calendar integration | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Microsoft 365 SSO and Microsoft Entra integration | All | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Zapier integration | All | Yes | Yes | Yes | Yes | No | Yes | Coming soon | Coming soon | Coming soon |
| Endpoint Central (on-premises model) | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Custom Functions | Enterprise / Add-on | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Custom Connections with external apps | Enterprise / Add-on | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ManageEngine Site24x7 integration | All | Yes | Yes | Yes | Yes | Yes | Yes | No | No | Yes |
| ManageEngine Applications Manager integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ManageEngine OpManager integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Coming soon |
| ManageEngine AlarmsOne integration | All | No | No | No | No | No | No | No | No | No |
| Zoho Analytics integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes |
| Zoho SalesIQ integration | All | Yes | Yes | Yes | Yes | Yes | Yes | No | No | Yes |
| Zoho Vault integration | All | Yes | Yes | Yes | Yes | Yes | No | No | No | No |
| Zoho Assist-based Remote Control | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Native Email Service | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| On-premises to Cloud Migration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
| ManageEngine ADManager Plus integration | Enterprise | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Endpoint Central Cloud integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| TeamViewer integration | Enterprise | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No |
| Cloud Telephony integration | Enterprise | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No |
| Microsoft Intune integration | Enterprise | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Zoho Survey integration | All | Yes | Yes | Yes | Yes | Yes | Yes | No | No | - |
| Attach files from cloud storage services | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Zoho Circuit | Enterprise | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes |
| Power Automate integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Coming soon | Coming soon | Coming soon |
| DOMO integration | Enterprise | Yes | Yes | Yes | Yes | No | Yes | No | No | No |
| Extensions | Enterprise | Yes | No | No | No | No | No | No | No | No |
| Zia Blended Conversations | All | Yes | Yes | Yes | Yes | No | No | No | Yes | No |
| ChatGPT integration | All | Yes | Yes | No | No | No | No | No | Yes | Yes |
| Zia predictions | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ZIA Chatbot | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Zia Chatbot integration | All | Yes | Yes | Yes | Yes | No | No | No | No | No |
| Ask Zia | All | Yes** | Yes** | Yes** | Yes** | No | Yes | Yes | Yes | Yes |
| Azure OpenAI integration | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Solution Assist | Enterprise | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes |
| Conversation Summary | All | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes* | No |
*Conversation Summary is supported only through ChatGPT and Azure OpenAI in Japan and United Kingdom DCs.
For any queries regarding feature availability in your region, please drop an email to servicedeskplus-cloud-support@manageengine.com.