# ITSM Collateral

Enhance your ITSM knowledge with our resources.

## ServiceDesk Plus overview

**Category:** Presentations

[Download](https://www.manageengine.com/products/service-desk/servicedesk-plus-overview.pdf)

## High value AI with ServiceDesk Plus

**Category:** Brochure

[Know more](https://download.manageengine.com/sites/meweb/images/service-desk/sdp-ai-highvalue.pdf)

## World-class IT and enterprise service management platform

**Category:** Brochure

[Know more](https://download.manageengine.com/products/service-desk/ServiceDeskPlus-Unified-Service-Management.pdf)

## Employee-centric service delivery via Microsoft Office 365

**Category:** Brochure

[Know more](https://www.manageengine.com/products/service-desk/microsoft-integrations.pdf)

## 7 steps to build an effective service catalog

**Category:** ITSM infographic

[Know more](https://www.manageengine.com/products/service-desk/itil/how-to-create-service-catalog.html)

## The GDPR cheat sheet for IT Service management

**Category:** ITSM infographic

[Know more](https://www.manageengine.com/products/service-desk/gdpr/gdpr-infographics.html)

## Enterprise service management

**Category:** Brochure

[Know more](https://www.manageengine.com/products/service-desk/enterprise-service-management.pdf)

## How to build an effective help desk knowledge base

**Category:** ITSM infographic

[Know more](https://www.manageengine.com/products/service-desk/help-desk-knowledge-base.html)

## ServiceDesk Plus Brochure

**Category:** Brochure

[Know more](https://www.manageengine.com/products/service-desk/servicedesk-plus-brochure-2019.pdf)

## The DNA of the Service Desk

**Category:** Brochure

[Know more](https://www.manageengine.com/products/service-desk/dna-servicedesk-plus.html)

## Customer Infographics

**Category:** Infographics

[Know more](https://www.manageengine.com/products/service-desk/customer-infographics.html)

## Recover from major outages with a robust incident management architecture

**Category:** Presentations

[Download](https://www.manageengine.com/products/service-desk/incident-management.pptx)

## Deliver streamlined employee onboarding experiences across different work models

**Category:** Presentations

[Download](https://www.manageengine.com/products/service-desk/service-request-management.pptx)

## Build an ITAM strategy that scales with a hybrid IT estate

**Category:** Presentations

[Download](https://www.manageengine.com/products/service-desk/IT-asset-management.pptx)

## Navigate large-scale IT changes with a blended change management strategy

**Category:** Presentations

[Download](https://www.manageengine.com/products/service-desk/IT-change-management.pptx)

## Enterprise service management

**Category:** Presentations

[Download](https://www.manageengine.com/products/service-desk/enterprise-service-management.pptx)