• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Custom request form

Focused Forms for Faster Response

Online forms with a long and drab list of fields can be a not-so-good experience for end users. Sometimes you might receive irrelevant and redundant data. To give your users a great experience and to ensure faster response, ServiceDesk Plus allows you to have your own personalized help desk with custom form fields that are relevant to the various scenarios in your IT environment.

Available on
Standard Professional Enterprise

"I have used many products in the past but nothing was as useful as Service Desk Plus. Try's to administer all the problems that I have"

Jesse Gusmao Ferreira
Hospital Samaritano, Sao Paulo
  • Drag and Drop to add additional fields on request forms

  • Configuration settings for each field to edit the visibility

  • Add text, numeric, date, and decimal additional fields depending on your requirements

  • Create and maintain a list of your own custom request forms

  • Add resolutions, Associate group to templates and choose requester visibility for each form

Features & Benefits

  • Easy Drag and Drop model to add additional fields
  • Preview request forms to visualize & improve forms
  • Options to edit the visibility of each field to technicians and end users
Help desk software available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.