# Oberix Group builds a leaner, more visible IT service function with ServiceDesk Plus

## Company overview

**Company:** [Oberix Group](https://oberix.com/)  
**Industry:** Architecture, engineering, and construction  
**Location:** Australia  
**Number of employees:** 200—500  

**Solutions used:**

- [ServiceDesk Plus](https://www.manageengine.com/products/service-desk/?exp-cust-story)
- [ServiceDesk Plus MSP](https://www.manageengine.com/products/service-desk-msp/?exp-cust-story)

Oberix Group is an Australian house of brands, with roots in providing smart building solutions that combine people, tools, and expertise to help businesses grow. The company's primary focus is on personalized service, which enables organizations to harness evolving technologies to make their buildings more efficient and responsive.

## The challenge: Keeping IT in step with rapid growth

As the company expanded from a small business into an enterprise-scale organization, it needed to continuously adapt its IT support operations while keeping pace with evolving business demands. The team needed more structure, speed, and visibility in IT service delivery without adding complexity.

As an ISO-certified, security-conscious organization, Oberix Group also holds its technology vendors to a high standard, and looks for partners that treat data privacy and security as seriously as it does.

> "We started off as a small business, and now we’ve expanded globally into more of an enterprise. Being able to adapt to a small-business mindset in an enterprise environment has always been a bit of a challenge, and being able to move with the times is the other thing we’ve always tried to keep up with."  
> — Mario Bozic, CISO at Oberix Group

## The discovery: Bringing structure and speed to IT service delivery

Oberix Group turned to ManageEngine ServiceDesk Plus to bring more structure and speed to IT service delivery. With ServiceDesk Plus, Oberix Group reshaped how its IT service desk works.

> "ServiceDesk Plus has helped us formulate the IT function in a much better way. We now have a lot more oversight into what issues are happening around the business, and we can provide that information to our employees in a better way by providing active solutions," Bozic said.

With the platform, the team has been able to:

- **Gain better visibility** into the incidents cropping up across the business.
- **Improve communication** and provide quicker answers to employees.
- **Automate the routine workflows** to move tickets along and free up the IT team.
- **Connect to the wider stack** through third-party integrations and the Zoho suite of products, including Zoho CRM and Zoho Recruit.

> "Something that sets ManageEngine apart from the rest is the customizable nature of the products, and the fact that I can make them work exactly how I need them to work," Bozic said.

## The result: Structured and process-driven IT service desk

Today, ServiceDesk Plus underpins a more structured, process-driven IT service desk, one that keeps pace as Oberix Group continues to grow. The same platform now supports the business internally and its clients through the MSP offering.

Watch as Mario Bozic, CISO at Oberix Group, discusses how the organization is scaling IT operations with enterprise-grade tools while continuing to expand its smart building capabilities.

[![Oberix Group scales global IT operations with ManageEngine](https://i.ytimg.com/vi/YfBfc_b6GeU/default.jpg)](https://www.youtube.com/embed/YfBfc_b6GeU)

![ ](https://www.manageengine.com/products/service-desk/images/blue-qt.png)

> "ServiceDesk Plus has helped us formulate the IT function in a much better way. We now have a lot more oversight into what issues are happening around the business and we can provide that information to our employees in a better way by providing active solutions."  
> — Mario Bozic, CISO, Oberix Group