# Richards-Wilcox's journey to full IT visibility and compliance

## Company Overview

**Company:** [Richards-Wilcox](https://www.rwdoors.com/)  
**Industry:** [Manufacturing](https://www.manageengine.com/products/service-desk/industry/help-desk-sofware-for-manufacturing.html?exp-cust-story)  
**Location:** Canada  
**Number of employees:** 50–200  

**Solutions used:**
- [ServiceDesk Plus](https://www.manageengine.com/products/service-desk/?exp-cust-story?exp-cust-story)
- [Endpoint Central](https://www.manageengine.com/products/desktop-central/?exp-cust-story)
- [ADAudit Plus](https://www.manageengine.com/products/active-directory-audit/?exp-cust-story)
- [Event Log Analyzer](https://www.manageengine.com/products/eventlog/?exp-cust-story)

## About Richards-Wilcox

Richards-Wilcox is a Canadian manufacturer specializing in residential and commercial doors, overhead doors, and material handling systems. Founded in 1892, the company is known for producing durable, high-quality door hardware solutions for industrial, commercial, and residential applications.

Watch as Jorge Gonzalez, IT manager at Richards-Wilcox, shares how the IT team overcame challenges in ticket tracking, workflow visibility, and compliance using ManageEngine tools.

## Customer Story Video

[Watch on YouTube](https://www.youtube.com/embed/fE9p6iTMp2Q)

## Customer Testimonial

![Quotation mark](https://www.manageengine.com/products/service-desk/images//blue-qt.png)

> "We rolled [ServiceDesk Plus](https://www.manageengine.com/products/service-desk/) out, and it's been very successful over the last two years. And the cost is less than 50% of what we used to pay."  
> — Jorge Gonzalez, IT manager, Richards Wilcox