Fine-tune technicians' access across modules using advanced permissions. Modify permissions for adding, editing, merging, closing, or deleting tickets, modifying resolutions, adding new requesters, creating query reports, viewing
site and department tickets, and more.
Authorize technicians and validate solutions by setting up approval permissions.
With business rules, we have been able to ensure that tickets are handled by the right teams, ensuring faster resolution times for end users.
Dean Ryan, regional IT manager, Newsquest Media Group