Desktop Central Integration with ServiceDesk Plus
Go Beyond Tickets. Manage Desktops and Mobile Devices.
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Deploy Software, Manage Patches, and Take Control of IT Assets.
Perform desktop and MDM activities like asset management, application management, and profile configuration from your IT service desk console.
Deploy software packages remotely to end user machines and track the deployment status.
Enable end users to install or uninstall applications by requesting for these services in the Service Catalog.
Apply patches and updates automatically across the enterprise to keep your servers and workstations up to date and to simplify patch management.
Take control of any workstation and troubleshoot issues quickly and efficiently.
Scan workstations and other IT assets using Desktop Central and auto-populate your ServiceDesk Plus CMDB.
Detect anomalies like prohibited software, unlicensed installations, and insufficient licenses and take necessary action.
What Customers Say
We knew ITIL as a thick huge book that we didn't want to deal with, but ServiceDesk Plus is like ITIL wizard that makes ITIL implementation real easy!
senior system administrator, Warner Bros. Games
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ServiceDesk Plus - Overview
ITIL Simplified by ServiceDesk Plus
Auto-Assign Tickets − Video Tutorial
ITIL Service Catalog − Video Tutorial
CMDB − Video Tutorial
Self-Service Portal − Video Tutorial
Incident Management Workflow − Video Tutorial
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Help desk software
ITIL incident management
ITIL service catalog
ITIL change management
ITIL problem management
IT project management
Service level agreements
Automatic ticket dispatch
Help desk notifications
Help desk reports
Mobile help desk
IT asset & inventory management
Software asset management
Software license management
Purchase order tracking
Desktop central integration
ADSelfService Plus integration
Custom application platform