Stay in Charge of Ticket Workflows with Email Commands
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Parse Your Email Tickets with Email Commands. Simplify Ticket Management.
Define delimiters to parse emails and execute preconfigured actions.
Parse specific emails based on their subject lines.
Create, edit, close, pick up, or assign requests using the appropriate operation strings.
Parse multiple fields like level, mode, priority, urgency, impact, category, status, and group by defining the commands for each parameter.
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ITIL Simplified by ServiceDesk Plus
Auto-Assign Tickets − Video Tutorial
ITIL Service Catalog − Video Tutorial
CMDB − Video Tutorial
Self-Service Portal − Video Tutorial
Incident Management Workflow − Video Tutorial
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Help Desk Software
ITIL Service Catalog
ITIL Incident Management
ITIL Problem Management
ITIL Change Management
IT Asset & Inventory Management
Software Asset Management
Software License Tracking
Purchase Order Tracking
IT Project Management
Service Level Agreements
Custom Request Form
Help Desk Reports
Automated Password Reset Tool
Help Desk Notifications
Automatic Ticket Dispatch
Help Desk API
Applications Manager Integration
Desktop Central Integration
Mobile & PDA Integration