Stay in Charge of Ticket Workflows with Email Commands
Parse Your Email Tickets with Email Commands. Simplify Ticket Management.
Define delimiters to parse emails and execute preconfigured actions.
Parse specific emails based on their subject lines.
Create, edit, close, pick up, or assign requests using the appropriate operation strings.
Parse multiple fields like level, mode, priority, urgency, impact, category, status, and group by defining the commands for each parameter.
What Customers Say
We never knew the importance of an IT help desk software until we got one, and got the right one. We chose ManageEngine's ServiceDesk Plus and it has never disappointed us.
Video zone >
ServiceDesk Plus - Overview
ITIL Simplified by ServiceDesk Plus
Auto-Assign Tickets − Video Tutorial
ITIL Service Catalog − Video Tutorial
CMDB − Video Tutorial
Self-Service Portal − Video Tutorial
Incident Management Workflow − Video Tutorial
ServiceDesk Plus iPhone App
The world's largest organizations rely on ServiceDesk Plus
Let's support faster, easier, and together
Request a free demo
Help desk software
ITIL incident management
ITIL service catalog
ITIL change management
ITIL problem management
IT project management
Service level agreements
Automatic ticket dispatch
Help desk notifications
Help desk reports
Mobile help desk
IT asset & inventory management
Software asset management
Software license management
Purchase order tracking
Desktop central integration
ADSelfService Plus integration
Custom application platform