• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Email Commands

Stay in Charge of Ticket Workflows with Email Commands

    Parse Your Email Tickets with Email Commands. Simplify Ticket Management.

  • Define delimiters to parse emails and execute preconfigured actions.
  • Parse specific emails based on their subject lines.
  • Create, edit, close, pick up, or assign requests using the appropriate operation strings.
  • Parse multiple fields like level, mode, priority, urgency, impact, category, status, and group by defining the commands for each parameter.
What Customers Say
We never knew the importance of an IT help desk software until we got one, and got the right one. We chose ManageEngine's ServiceDesk Plus and it has never disappointed us.
CEO, Medianova
The World's Largest Organizations Rely On ServiceDesk Plus
Join the 100,000+ organizations who have streamlined their IT help desk operations