# The full-stack service management platform for digital enterprises

Deliver remarkable employee experiences with the complete tool kit to streamline service operations.

## With best practices to bespoke capabilities, deliver the desired experience for users, IT, and the entire organization.

### Modernize service management for IT and beyond.

Extend [ITSM best practices](https://www.manageengine.com/products/service-desk/itsm/itsm-story-best-practices.html) and spin up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through [integrations](https://www.manageengine.com/products/service-desk/integrations/) with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.

[Explore ESM](https://www.manageengine.com/products/service-desk/enterprise/service-management-platform.html)

![Enterprise service management system](https://www.manageengine.com/products/service-desk/enterprise/images/enterprise-service-management.png)

## The right kind of investment for a world-class service management initiative

### Flexible editions, transparent licensing

ServiceDesk Plus has [flexible editions](https://www.manageengine.com/products/service-desk/sdp-editions.html) spanning all ITSM maturity levels.

### Compliant with the industry's best practices framework

ServiceDesk Plus is PinkVERIFY™ Certified for [ten ITSM practices](https://www.manageengine.com/products/service-desk/itsm/itsm-certifications.html).

### Choice of deployment

ServiceDesk Plus offers on-premises, public cloud, and SaaS [deployment options](https://www.manageengine.com/products/service-desk/hosted-on-premise-vs-saas-cloud.html).

## Faster time to value, even for complex service operations

![Implementation success stories](https://www.manageengine.com/products/service-desk/enterprise/images/implementation-success-stories.png)

Read our implementation success stories where our product experts get the ITSM platform up and running on a global scale with the least disruption to daily business.

[Read now](https://www.manageengine.com/products/service-desk/enterprise/service-desk-success-stories.html)

## Our commitment towards privacy and security

Zoho Corporation is certified with ISO 27001 (Information Security Management System), ISO 27017 (Security Controls for Cloud Services), and ISO 27018 (Protection of Personally Identifiable Information) and compliant with SOC 2 Type II (Security, Confidentiality, Processing Integrity, Availability and Privacy).

The data of our SaaS applications users resides in our data centers, which are also compliant with SOC 1 Type II and SOC 2 Type II as well as certified with ISO 27001 (Information Security Management System) and ISO 22301 (Business Continuity Management System).

Both the cloud and on-premises version of ServiceDesk Plus is HIPAA compliant as a Business Associate. Zoho, the parent company of ManageEngine, serves the clients who are in compliance with Health Insurance Portability and Accountability Act (‘HIPAA’). The responsibility of Zoho is ‘Business Associate’ as defined in the HIPAA.

[Learn more about compliance at Zoho](https://www.zoho.com/compliance.html)

## ManageEngine helps improve compliance with data isolation laws.

ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.

## Frequently Asked Questions

### What is an enterprise help desk?

An enterprise help desk or enterprise service desk refers to the support teams in large organizations whose goal is to assist their employees with any requests or issues. These can be both IT-related or non-IT-related, such as assistance from the HR or the Finance teams.

### What does enterprise help desk software do?

Enterprise help desk or service desk software is a service management platform that's built to cater to the requirements and the scale of global organizations. Typically, an enterprise-grade help desk or service desk would support the industry best practices for service management, automate processes through powerful workflows, and increase efficiency through AI-powered capabilities.

### What are the benefits of an enterprise help desk ticketing system?

With the scale of operations in large organizations, establishing an enterprise help desk ticketing system improves efficiency in assisting the employees with their service requests or issues. The help desk ticketing system helps the enterprise service functions in designing, automating, tracking, managing, and delivering service initiatives.

[Learn more](https://www.manageengine.com/products/service-desk/help-desk-software/it-helpdesk-ticketing-system.html?entp-faq)

### How does ServiceDesk Plus help improve enterprise IT support?

ServiceDesk Plus is a unified IT and business service management platform. Therefore, it can serve as the single platform to help manage and deliver services from both IT and non-IT departments. Apart from out-of-the-box industry best practices, ServiceDesk Plus can automate enterprise-wide processes through powerful workflows, bring efficiency through AI-powered features, and serve as a versatile platform that can be customized to accommodate unique requirements of a dynamic business.

[Learn more](https://www.manageengine.com/products/service-desk/what-is-servicedesk-plus.html?entp-faq)