Frequently Asked Questions

All that you need to know

FAQ

Request Module

  • Request Creation
  • Request Handling
  • Request Customization
  • Request Configurations
  • Request Closure

Admin Module

  • User
  • Technician Auto Assign
  • Technician Groups
  • Configurations
  • Business Rules

Asset Module

  • Asset Scan
  • Agent Based Scan
  • Software License Management
  • License Types
  • Others

Problem & Change Module

  • What is the need....?
  • All my tickets...?
  • I have 10 incidents...?
  • When I submit a change...?
  • The status of all the...?

CMDB Module

  • How to delete a relationship...?
  • What are attributes..?
  • What is meant...?
  • I am unable to add/scan...?
  • I have given full control...?

Reports Module

  • How to convert the long value...?
  • Where can I find the Frequently...?
  • Is the database schema...?
  • One of our technicians...?

Licensing & Others

  • How do I apply the license...?
  • What takes up a license...?
  • I would like to delete...?
  • I have recently purchase...?
  • What are the languages...?

API Module

  • General
  • Servlet API
  • REST API
  • Others
  •  

General Module

  • Upgrading ServiceDesk Plus
  • LINUX
  • Database
  • HTTPS and SSL support...
  • Moving ServiceDesk Plus

Contract Management Module

  • When do we go for a Parent...?
  • What happens to the associated...?
  • Can a reminder notification...?
  • What is the difference between...?
  • What happens when a Contract...?

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