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Help Desk Software Home » Helpdesk Software Features

Help desk module is now FREE!
Promises without restrictions

We know that anything labeled free, usually comes with an asterisk, that quickly spoils the fun. That's why, we've made the Standard Edition of ServiceDesk Plus free for you - without restrictions. There are no tricks, traps, or an asterisk with our offer. Now, you can enjoy a world-class help desk experience without restrictions on the number of technicians, tickets, or users that usually curtail a good help desk experience!

Take the first step towards organized IT


Help desk software the world loves

Over 60,000 organizations have already saved their IT spend by choosing the free Standard Edition of ServiceDesk Plus.


Features of standard edition

The standard edition comes with full-fledged ITIL Incident and Knowledge Management functionalities with extensive Reporting and Dashboard capabilities that cover the full lifecycle of IT help desk tickets!



Incident Management
Knowledge Base
Self Service Portal
SLA Management
User Surveys


Automatic Ticket Dispatcher
Preventive Maintenance
Automatic Ticket Routing
Value adding Features

Value added features

Multi Site Support
Robust Reporting
AD & LDAP Integrations
API Integrations
Holidays and Operational Hour Management
Request Templates
Technician Availability Scheduler
And lots more...


Take the first step towards an organized IT Service Management!
The World's Largest Organizations Rely On ServiceDesk Plus
Join the 100,000+ organizations who have streamlined their IT help desk operations