All essentials for your IT help desk
ServiceDesk PlusIT help desk software key features


Ensure high availability of your services

Implement an ITIL-recommended service management process with ServiceDesk Plus' ITIL-ready framework

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Increase service desk adoption rates

Make your service desk easily accessible by being where your end users are.

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Boost your service desk team's productivity

Relieve your service desk team from repetitive service desk chores by setting up efficient automations.

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Build a service desk that your business demands

Tailor fit your service desk attributes and processes to meet your business objectives.

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  • Fine-grained authorizations

    Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports.

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  • Multi-site support

    Manage multiple sites with custom workflows and configurations for each site, all from a central service desk console.

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  • Service desk scheduler

    Allow your technicians to manage their requests, tasks, time off, and reminders from a central service desk calendar.

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  • Custom request templates

    Build and publish dynamic request templates with associated workflows, tasks, and approvals.

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  • Custom actions

    Define and invoke actions including tasks, webhooks, notifications, and custom actions across the request life cycle.

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  • Unrestricted programmability

    Build additional service desk functions with Deluge, a low-code programming language, and easily integrate with your business applications through webhooks.

  • Provisioning app

    Import all your Active Directory users into the cloud version of ServiceDesk Plus without any fuss.

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  • For government organizations

    Deliver world-class IT services backed by ITIL best practices to your constituents.

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  • For hospitals

    Focus on supporting healthcare professionals and patients by automating your IT help desk and ensuring critical systems are available around the clock.

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  • For K-12 schools

    Enable your K-12 school to have a world-classIT help desk softwareto report, track, and manage issues.

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  • For higher education

    Deliver efficient IT support to your students, faculty, and other campus staff with centralized ticket handling and streamlined communication.

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Asset management

Optimize asset utilization to ensure maximum ROI

Discover, track, and manage your IT and non-IT assets from a centralized location.

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Native IT integrations

Control and manage all things IT through 360 ITSM

Extend the scope of your IT service management tool with contextual integrations.

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Business integrations

Complement your existing business process

Reduce the gap between your business and service management processes with business app integrations.

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  • Microsoft Outlook add-in

    Bring your help desk to your Outlook or Office 365 mailbox, and perform help desk activities without even accessing your help desk portal.

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  • Office 365 actionable messages

    Use the action buttons in your email notifications to act on support tickets from your Outlook or Office 365 mailbox.

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  • Office 365 calender

    Automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, and sync reminders and time off between both calendars.

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  • Jira

    Create and link Jira issues to requests from within ServiceDesk Plus.

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  • Service desk APIs

    Have your developers use public, web-based APIs to integrate and connect with ServiceDesk Plus from anywhere you need.

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  • Microsoft TeamsNew

    Make your service desk easily accessible by adding it to your shared workspace on Microsoft Teams.

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Reports and dashboards

Monitor the health of your service desk

Gain insights on your service management processes by mining service desk data with the built-in reporting module.

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