• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Ticket Auto Assign

Automate Ticket Assignment. Don't Miss a Single Ticket.

Automate Ticket Assignment - Round Robin or Load Balance Way

  • Choose from Round Robin or Load Balancing mechanisms to assign incoming tickets to technicians automatically.
  • Distribute tickets equally among available technicians in the round robin method.
  • Take into account existing technician workload while assigning tickets by the load balancing mechanism.
  • Exclude technicians from automated assignments if they are not available to handle tickets.
  • Enable 'exceptions' to ensure that a ticket's matching specific criteria such as category, level, priority, mode, type, and site that follow a different process workflow are not auto-assigned.

Create Business Rules. Define Your Own Workflows.

  • Create custom workflows to assign incoming tickets in the service desk.
  • Match incoming tickets with predefined criteria and route them to appropriate technicians or support groups.
  • Reassign tickets and provide for alternate routing by applying business rules upon ticket updates.
What Customers Say
The technician auto-assign (round robin/load balancing) feature works best for our organization, reducing assignment delays.
Darren Hammond
ICT manager, Lesedi Nuclear Services, Western Cape
The World's Largest Organizations Rely On ServiceDesk Plus
Join the 100,000+ organizations who have streamlined their IT help desk operations