Most often a technician acts as a help desk coordinator and categorizes, prioritizes and assigns tickets to the right technicians. ServiceDesk Plus saves these steps and facilitates auto assigning of tickets to technicians saving valuable time and effort. Take advantage of the power of automation and make sure there are no more unassigned tickets in queue.
"SDP is perfect. Simple yet fully supportive with technician auto assign being very helpful"
Help Desk Tickets - Auto Assign to Reduce Technicians' Load
Configure auto assign features to suit your IT environment
Exclude certain technicians from auto assign by enabling the Exclude following technicians option
Choose technicians to exclude them from being auto assigned
Exclude certain requests from auto assign by enabling the Enable Exceptions option and set the necessary criteria
Set multiple criteria to exclude requests from being auto assigned