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Home » Features » Auto Assign Tickets

Technician Auto Assign

No more unassigned tickets in queue

Most often a technician acts as a help desk coordinator and categorizes, prioritizes and assigns tickets to the right technicians. ServiceDesk Plus saves these steps and facilitates auto assigning of tickets to technicians saving valuable time and effort. Take advantage of the power of automation and make sure there are no more unassigned tickets in queue.

Available on
Standard Professional Enterprise

"SDP is perfect. Simple yet fully supportive with technician auto assign being very helpful"

Omar Abdullah Al Doori
  • Technician Auto Assign

    Help Desk Tickets - Auto Assign to Reduce Technicians' Load

  • Configure auto assign features to suit your IT environment

  • Exclude certain technicians from auto assign by enabling the Exclude following technicians option

  • Choose technicians to exclude them from being auto assigned

  • Exclude certain requests from auto assign by enabling the Enable Exceptions option and set the necessary criteria

  • Set multiple criteria to exclude requests from being auto assigned

Features & Benefits

  • Choose the method that best suits your IT environment,
    • Round Robin Method - All incoming tickets are equally distributed among all available technicians
    • Load Balancing Method - Tickets are distributed according to the existing work load of the technicians
  • Improve resolution times by automating ticket dispatch
  • Exclude technicians and enable exceptions from automatic ticket dispatch, if necessary
Help desk software available in 29 different languages and is used by more than 95,000 companies, across 186 countries, to manage their IT help desk and assets.

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