ServiceDesk Plus has everything that you require to generate helpdesk reports. ServiceDesk Plus Reports lets you customize reports that meet your needs, schedule routine reports periodically, and also mail and export reports into pdf, xls, csv and html formats. Apart from this, there are predefined out-of-the-box reports that generate report details instantly.
ServiceDesk Plus provides over 150 ready-to-use reports that generate report details at once. The predefined reports are classified under specific helpdesk activities such as,
Each category has reports based on Department, Level, Mode, Priority, Requester and Technician.
Create reports that meet your needs if you are unable to find them from the predefined out-of-the-box reports list.
Schedule routine reports to generate daily, weekly, monthly or yearly, on a specific date and time. You can choose to schedule the predefined reports or custom reports, and have them mailed to the concern authority in pdf, xlx, csv or html formats