Reduce help desk costs right away with an easy to use self service portal in ServiceDesk Plus help desk software. Facilitate end users to raise tickets, track status, and respond to ticket updates. Publish announcements to share information and help end users resolve tickets themselves by accessing the knowledge base. Reduce waiting time for your users and free your agents from repetitive calls. Bring down ticket volumes and improve technician efficiency for world-class IT support.
Configure powerful SLAs to continually improve help desk performance, accelerate incident response times, reduce downtime, and service costs. Set response and resolution times for different types of tickets and create clear ownership and escalation levels. Monitor agent, group performance, and measure compliance for audits. Ensure end user satisfaction and put your help desk on the path to IT efficiency.
Ensure timeliness and accuracy of help desk operations with easy to configure workflows in ServiceDesk Plus help desk software. Classify and route incoming requests to the right support groups and technicians. Auto assign tickets based on workload and streamline end user communication at every step. Improve resolution times, take load off your staff, and focus on consistent service delivery to end users.
Gain access to timely intelligence to take the right decisions for your help desk. Use the 150+ canned reports or generate your own custom reports right from the user interface with a few clicks. Reporting is no more your daily chore as report generation and distribution can be scheduled at desired intervals. Monitor and measure help desk performance, customer satisfaction, KPIs and key agent metrics to steer your help desk to a whole new level!